**Position:** IT Support Specialist (Field Service)
**Location:** Gilroy, CA
**Company:** CCI Tech
**Employment Type:** Full-Time
**Salary:** Competitive, based on experience
**Benefits:** Health, Dental, Vision, 401(k), Paid Time Off, and more

**About Us:**
CCI Tech is a dynamic and innovative technology solutions provider dedicated to delivering exceptional service and support to our clients. We specialize in offering comprehensive IT solutions tailored to meet the unique needs of businesses across various industries.

**Job Description:**
We are seeking a skilled and motivated IT Field Service Technician to join our team. The ideal candidate will have a strong background in IT support and a passion for solving technical issues on-site. As an IT Field Service Technician, you will be responsible for providing technical assistance, troubleshooting, and maintenance to ensure our clients’ systems run smoothly.

**Key Responsibilities:**
- Provide on-site technical support, including hardware and software installation, maintenance, and troubleshooting.
- Diagnose and resolve technical issues related to desktops, laptops, printers, networking equipment, and other IT infrastructure.
- Perform routine maintenance and updates on client systems to ensure optimal performance.
- Assist with the deployment and configuration of new IT equipment and systems.
- Document all service requests, resolutions, and follow-up actions in a clear and concise manner.
- Communicate effectively with clients to understand their technical needs and provide exceptional customer service.
- Collaborate with the internal IT team to escalate and resolve complex issues.
- Stay current with industry trends and advancements in technology to provide informed support and recommendations.

**Qualifications:**
- High school diploma or equivalent; associate degree or relevant certification preferred.
- Proven experience as an IT Field Service Technician or similar role.
- Strong knowledge of Windows and Mac OS environments, networking protocols, and hardware components.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively.
- Strong communication and interpersonal skills.
- Valid driver’s license and reliable transportation for travel to client sites.
- Ability to lift and carry equipment up to 50 pounds.

**Why Join Us?**
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and development.
- Supportive and collaborative work environment.
- Chance to work with cutting-edge technology and diverse clients.
- Commitment to work-life balance and employee well-being.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• Bachelor's (Preferred)

Experience:

• LAN: 2 years (Required)
• Technical support: 2 years (Required)

Work Location: In person