Job title: Carside To-Go Specialist

Responsibilities include:

• Monitor, coordinate, and communicate all on-line orders for delivery, pick-up, or to-go.

• Greeting customers in a warm and friendly manner as they arrive or call in.

• Answering questions about menu items and other general inquiries in a timely, friendly, and efficient manner.

• Engage and communicate special promotions or information to customers in a friendly and understandable manner, making friendly personal connections.

• Enter customers food and beverage orders accurately and quickly into the Applebee's ordering system, make customer changes immediately and communicate with kitchen as necessary.

• Assist team members in packaging to-go orders, especially quality assurance that all ordered items are included.

• Close out customers ticket in the Applebee's system, insure accuracy and take payments in a timely manner.

• Work in partnership with delivery drivers.

• At all times - Be respectful, friendly, maintain menu knowledge and promotions, resolving customer concerns whenever possible.

• Multi-task these responsibilities continuously while on shift.

• Physical ability to stand and walk for long periods of time.

• Resolving customer concerns whenever possible.