Exacta Systems is an industry leader that provides robust innovative solutions to gaming entertainment. We are seeking a strong Technical Support Specialist. You will serve as a key resource for information, problem solving, reporting and communication in all areas pertaining to technical operations for customer locations in North Western Wyoming.

The Technical Support Specialist is responsible for a variety of technical operational tasks and takes accountability for the process / function from beginning to end. A Support Specialist provides:

• Excellent customer support
• Supports customer initiatives and assist in quality assurance testing.
• Define, document, and execute site installations and updates.
• Monitor service activities and service escalations to ensure actionable solutions

What you will do:

• Interface with customers and operations to assure all software and hardware equipment is tested and deployed in good working order.
• Travel to our customer locations throughout North Western Wyoming.
• Conduct root cause analysis to determine error, troubleshoot equipment and report findings to the manager.
• Test hardware and facilitate continuous improvement with team
• Facilitate operational efficiencies and reduce costs by reducing workflow inefficiencies.
• Utilize helpdesk portal and escalate service issues to the proper channel.
• Maintain knowledge base of past issues and solutions and incorporate continuous improvements measures.
• Monitor progress to check if changes yield desirable results.
• Establish measurable standards at the start of a project and then compare actual project results, regularly generating detailed update reports for management.

What we are looking for:

• 1-3 years of hardware and software testing and customer support.
• Demonstrate knowledge of Microsoft Windows operating systems.
• Strong written and verbal communication skills.
• Ability to work independently or in groups and take the lead when required.
• Must possess and maintain a valid Driver’s License.
• Must be able to pass background check to obtain and maintain a Gaming/Racing License.
• Experience with networking and cabling.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities
• Employee stock purchase plan

Experience level:

• 1 year

Schedule:

• 8 hour shift
• On call
• Weekdays
• Weekends as needed

Ability to Commute:

• Gillette, WY 82718 (Required)

Work Location: Hybrid remote in Gillette, WY 82718