2 Jobs in Getzville, NY
USA7 DXC Technology Services LLC is Hiring a Desktop support Near Getzville, NY
Job Description :
Essential Job Functions
- Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
- Answers customer questions and resolves issues. Refers other issues / questions to appropriate personnel / service area / manager for follow up, testing and troubleshooting.
- Assists in instructing customers in the operation and maintenance of systems / equipment.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Assists in applying engineering principles and practices as they relate to system design, process flow and / or discrete modeling.
- Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
- Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
- Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
- Assists in the design of basic technical programs for projects or enhancements to existing programs.
Basic Qualifications
- High school diploma or G.E.D.
- Two or more years of field support experience
- Experience working with the company's hardware, software and equipment products
- Experience working with customer technology and support requirements
- Experience working with process and / or system design concepts
- Experience working with appropriate programming languages, operating systems and software
- Experience working with engineering principles and practices
- Other Qualifications
Interpersonal skills to work with customers and other unit personnel
- Analytical and problem solving skills
- Communication skills
- Time management and organizational skills
- Ability to resolve non-complex hardware and equipment problems
- Willingness to travel
Work Environment
- Office environment
- May require weekend work
- May require shift work
Last updated : 2024-05-25
Job Summary
Full Time
$51k-63k (estimate)
05/26/2024
08/22/2024
The job skills required for Desktop support include Problem Solving, Operating System, Communication Skills, Time Management, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support positions, which can be used as a reference in future career path planning. As a Desktop support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support. You can explore the career advancement for a Desktop support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
01/31/2022: Norfolk, VA
With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
03/04/2022: Bangor, ME
They often deal with clients who are having trouble with their systems, which can frustrate customers.
03/20/2022: Houston, TX
Responsibility includes installing and maintaining hardware and computer peripherals.
02/26/2022: Cedar Rapids, IA
Installing and upgrading operating systems and computer software.
03/30/2022: Atlanta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
02/06/2022: Bloomington, IN
Resolve hardware and network connectivity issues timely and accurately.
01/25/2022: Springfield, OH
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
03/01/2022: Pittsburgh, PA
Monitor day to day computer performance.
03/05/2022: Bismarck, ND
Understand the customer’s grasp of technology.
02/06/2022: Jacksonville, FL
Step 3: View the best colleges and universities for Desktop Support.
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