9 Jobs in Georgia, GA
Strikingly, Inc is Hiring a Customer Support (Chinese - English Speaking) Near Georgia, GA
Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.
The RoleYour Responsibilities Will Include
- Provide professional and friendly service through our email and live-chat channels.
- Help others and be able to stay calm under pressure.
- Translate client's product into Chinese.
- Be given the tools to do so easily, and you translate regularly, and moderate others' translations.
- Customer support experience in a fast-paced environment
- Great Chinese and English communication skills, both written and oral to be able to liaise effectively to different stakeholders across the region
- Should love making customers happy
- Should have the ability to assess each customer’s issues
- Knows how to deal with difficult customers/clients
- Has good analytical and problem-solving skills
- Has good accurate records keeping
- Must be a good team player
- Can work with minimal supervision
- Ability to prioritize and multitask
- Knowledge of Domains, SEO, and Analytics is a plus
- Must be able to work remotely and full-time (at least 40 hours per week)
- Flexible working options
- Opportunity to make a positive impact
- Work alongside & learn from best in class talent
Job Summary
Full Time
$62k-82k (estimate)
05/31/2024
07/29/2024
The job skills required for Customer Support (Chinese - English Speaking) include Customer Support, Problem Solving, Communication Skills, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support (Chinese - English Speaking). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support (Chinese - English Speaking). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support (Chinese - English Speaking) positions, which can be used as a reference in future career path planning. As a Customer Support (Chinese - English Speaking), it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support (Chinese - English Speaking). You can explore the career advancement for a Customer Support (Chinese - English Speaking) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support job description and responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
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Identify customer needs and help customers use specific features
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Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
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Update our internal databases with information about technical issues and useful discussions with customers
01/19/2022: Queens Village, NY
Monitor customer complaints on social media and reach out to provide assistance
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support jobs
Foster effective problem solving.
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Communicate clearly with customers.
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Give credence to customer complaints.
01/21/2022: Somerset, NJ
Avoid helping customers at breakneck speeds.
03/21/2022: Green Bay, WI
Know how to close a conversation.
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Step 3: View the best colleges and universities for Customer Support.
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