Position Summary: Coperion is looking for a Customer Service Manager to join our team in Atlanta, GA. As a Customer Service Manager for Coperion, you’ll represent an industry leader in compounding and extrusion, feeding and weighting, and bulk material handling and service. Our customer service sales teams connect with companies around the world where our products help solve the most complex challenges facing manufacturers in a variety of industries including plastics, chemicals, foods and pharmaceuticals. We seek an experienced and apt technical communicator with a natural talent for quickly understanding customer requirements and translating them into intelligent solutions to provide technical support to our customer service sales personnel. What You'll Do: Assist customers with recommendations for parts using your extensive technical aptitude, familiarity with engineering principles and design guidelines, and the ability to understand complex mechanical and electrical systems. Develop strong relationships with customers, exceeding their expectations for service and delivery. Anticipate customer’s needs for equipment damage- or wear-related problems and suggest parts and repairs. Make decisions regarding required scope of refurbishment project, provide technical coordination with engineering and purchasing for spare parts orders, review field service reports and warranty issues, and manage our machinery database including equipment history and field activity. Basic Qualifications: Mechanical, industrial, chemical, electrical or equivalent engineering degree 3 to 5 years of related experience, preferably in the equipment/process systems business and /or customer service sale Preferred Qualifications: The ability to read and interpret documents such as engineering reports, drawings, office procedures, and instruction manuals. Knowledge of chemical process industry (CPI) mechanical plant equipment and systems or related industry experience. Proficiency in Microsoft Office applications and familiarity with software such as QAD, SAP, Navision, and CRM applications. Knowledge of Extrusion Technology or related capital equipment as well as Maintenance a plus. Travel: Up to 35% #LI-JV1 Who we are: Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is a Operating Company of Hillenbrand. Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com. EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow". Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com. Don't see the dream job you are looking for?