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Responsibilities:
- Provide technical support and troubleshooting for desktops, laptops, and peripherals
- Install, configure, and maintain operating systems (Windows) and software applications
- Manage network connectivity, including TCP/IP, VPN, and wireless connections
- Respond to help desk tickets and provide timely resolution to user issues
- Collaborate with other IT teams to resolve complex technical problems
- Follow established procedures for documenting and tracking support requests in ServiceNow or similar ticketing system
- Communicate effectively with end-users to provide clear instructions and guidance
Requirements:
- Knowledge of Windows operating systems (Windows 10 and 11)
- Experience providing desktop support in a corporate environment
- Proficient in troubleshooting hardware and software issues
- Excellent communication skills, both written and verbal
- Ability to work independently as well as part of a team
- Detail-oriented with strong problem-solving skills
Note: Additional certifications such as CompTIA A , Network , or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
MUST have a car and a valid driver's license.
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
Experience level:
Schedule:
Experience:
Work Location: In person
Full Time
$54k-68k (estimate)
05/31/2024
09/26/2024
The job skills required for Desktop Technician include Desktop Support, Troubleshooting, Operating System, Technical Support, Problem Solving, Help Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Technician positions, which can be used as a reference in future career path planning. As a Desktop Technician, it can be promoted into senior positions as a CAD Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Technician. You can explore the career advancement for a Desktop Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Technician job description and responsibilities
Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
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Delivering IT and related assistance upon request, or as you deem suitable.
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Performing routine inspections and upkeep of existing installations.
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Updating computer operating systems and other important software, as needed.
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Substantiating requests for hardware and software purchases and upgrades, if appropriate.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Technician jobs
Ability to effectively prioritize and execute tasks in a high-pressure environment.
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Ability to conduct research into PC and software issues and products as required.
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Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
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Able to read and understand technical manuals, procedural documentation and OEM guides
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Working technical knowledge of current protocols, operating systems, and standards.
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Step 3: View the best colleges and universities for Desktop Technician.