2 Jobs in Frankfort, KY
Cynet Systems is Hiring a Desktop Support Technician Near Frankfort, KY
Customer Service Skills and Temperament:
- No foul, abrasive, or condescending language was used over the phone.
- No argumentative demeanor.
- Takes ownership, not defensive about blame.
- Empathetic.
- Patient with upset and angry customers.
- Good Communication Skills.
- Problem solver (troubleshooting skills).
- Critical thinker.
- Trainable.
- Self-starting and Initiative.
- Able to simplify explanations so that the customer understands.
- The following are examples of the competency items that we would “Like” to see in this individual as well.
- IT experience and knowledge in the following.
- Desktop Support.
- Windows 7 and 10 Operating System.
- Mapping network drives.
- Global Protect support.
- General NAS knowledge.
- Office Suite (particularly Outlook 2013 or higher).
- Application knowledge (adobe, java, etc).
- Preferred ServiceNow Ticketing System experience and knowledge base writing.
- Experience in phone center and helpdesk work.
- Experience working in a lively and ever-changing environment (adaptability).
- Experience working with and as an active part of, a lively team (team player).
- Multi-tasking ability.
- Documentation skills (clear, concise).
- Experience with Active Directory (our most used tool to reset passwords).
- Experience with remote support or desktop support.
Job Summary
Contractor
IT Outsourcing & Consulting
$47k-58k (estimate)
06/21/2023
10/09/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The job skills required for Desktop Support Technician include Customer Service, Desktop Support, Installation, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Desktop Support Technician.
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