The Support Coordinator is utilized in the Wound Care environment to help the through-put of patients within the clinic. They have direct patient interaction by performing registration responsibilities, patient appointment scheduling, telephone triage of patient calls, and charge verification as needed.

ACCOUNTABILITIES

All duties listed below are essential unless noted otherwise*

1. Demonstrates appropriate and efficient patient scheduling. Have an in-depth knowledge of the EMR scheduling system to support clinical staff questions and change requests.

Can troubleshoot and make scheduling adjustments, as necessary. Be able to schedule patient appointments from the electronic referral list and link order appropriately.

Documents all telephone encounters in the EMR.

2. Manages multiple priorities and work as part of the clinical team to facilitate patient through-put with close consideration to patient customer service.

3. Perform basic registration, including the assignment of a hospital account record (HAR). Effectively check a patient into the clinic upon arrival and check them out at the end of their clinic visit.

Print off and review the patient's After Visit Summary, pointing out care instructions and next appointments.

4. Employee should have a working knowledge of the hospital EMR for the retrieval of data for clinicians and providers. They should be able to scan documentation into the record.

5. Duties should be carried out utilizing all customer care training initiated by ProMedica. Always offering assistance, providing answers, and communication with a pleasant affect and tone.

Able to facilitate communication of patient care with other clinic entities, this includes faxing, scanning, and telephone communication.

6. Actively participates in implementing change to improve work environment, work processes or patient care while actively supporting and participating in Quality Improvement processes.

7. Assumes an active role in daily operations by attendance at staff meetings, in-services, and other Center related activities.

8. Performs other duties as assigned.

Job Requirements

Education : High School or greater

Skills : Computer Skills, Organizational Skills. Must be able to understand directions, communicate and respond to inquiries;

requires effective interpersonal skills. Must be able to input and retrieve information from computer.

PREFERRED QUALIFICATIONS

Years of Experience : Hospital Registration, Hospital or Medical Office Scheduling, Customer Service

WORKING CONDITIONS

Physical Demands : Must be able to move about hospital and between workstations.

The above list of accountabilities is intended to describe the general nature and level of work performed by the positions;

it should not be considered exhaustive.

Last updated : 2024-06-06