7 Jobs in Fort Lauderdale, FL
Ryze Agency is Hiring a Call Center Associate Near Fort Lauderdale, FL
E-Concierge Solutions’ standards for our concierges are that these individuals understand the value of excellence in customer service and can provide our level of service to all customers at all times.
Essential Responsibilities
- You possess knowledge and experience in Shopify, subscription management, sales, and customer retention.
- You have a working knowledge of MS Office.
- Your typing skills, grammar and spelling are above average.
- Support one or more client accounts meeting or exceeding sales, new subscription, and customer retention goals.
- Help a variety of customers through both phone, email, and web support.
- Listen to, empathize with and provide resolution for customers resulting in astonishing customer experiences.
- Verify customer information / look up/ place orders in various customer databases.
- Multi-task between customer needs on multiple different clients. Speak in “voice of the client.”
- Assist with returns/ exchanges/ refunds/ and other customer service-related issues while tracking customer interactions in our CRM systems.
- Follow policies and procedures in place and report actions appropriately as needed to ensure customer experience is positive.
- Utilize your unique tone and personality, coupled with our scripting, policies and product information to aid customers in making good buying decisions that will drive sales traffic and customer satisfaction.
- Use creative problem solving and critical thinking skills to resolve routine member questions, problems, and complaints.
- Work with supervisors and coaches to constantly improve customer experience, must be receptive to coaching and eager to implement developmental suggestions for improving performance.
- Respond to complaints and strategize to find an adequate solution.
Job Type: Hourly, NOT remote
Job Types: Full-time
Salary: $17.00 / hour plus commission
Company DescriptionRyze is a full-service, boutique agency that provides our clients with communications planning and buying across all traditional and emerging channels, including digital, social and mobile. These services encompass consumer insights, data and analytics management, campaign measurement, media and competitive research as well as direct marketing services.
We were born to change the world, yet the world changes daily. As a result, we believe the future belongs to the curious: those independent and agile enough to take advantage of it. Curiosity confers massive competitive advantage to our clients, inventing new ways to transform their business. Plus, it’s always important to remember that curious people never settle. Ryze is full of curious people.
Are you curious?
Ryze is a full-service, boutique agency that provides our clients with communications planning and buying across all traditional and emerging channels, including digital, social and mobile. These services encompass consumer insights, data and analytics management, campaign measurement, media and competitive research as well as direct marketing services. We were born to change the world, yet the world changes daily. As a result, we believe the future belongs to the curious: those independent and agile enough to take advantage of it. Curiosity confers massive competitive advantage to our clients, inventing new ways to transform their business. Plus, it’s always important to remember that curious people never settle. Ryze is full of curious people. Are you curious?
Job Summary
Full Time
$44k-57k (estimate)
05/30/2024
07/29/2024
ryzeagency.com
North Lauderdale, FL
<25
Related Companies
The job skills required for Call Center Associate include Customer Service, Call Center, Problem Solving, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Associate positions, which can be used as a reference in future career path planning. As a Call Center Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Associate. You can explore the career advancement for a Call Center Associate below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Associate job description and responsibilities
Managing large amounts of inbound and outbound calls in a timely manner.
03/21/2022: Norwich, CT
Following call center “scripts” when handling different topics.
04/23/2022: Santa Ana, CA
Identifying customers’ needs, clarify information, research every issue and providing solutions .
03/20/2022: Gary, IN
Call Center Associates are responsible for keeping records of all conversations in our call center database in a comprehensible way.
03/31/2022: Altoona, PA
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
02/10/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Associate jobs
Provide outstanding customer service.
02/10/2022: Twin Falls, ID
Update customer information as required.
05/05/2022: Miami, FL
Maintain confidentiality of information.
05/03/2022: Baltimore, MD
Observe proper call center etiquette.
03/24/2022: Lafayette, LA
Process and log incoming calls into the CRM system.
04/10/2022: Gulfport, MS
Step 3: View the best colleges and universities for Call Center Associate.
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