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Job Description
Core Function :
This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management.
This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems.
A key area of responsibility is resolving client technology-related problems in areas supported.
Essential Duties & Responsibilities :
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
Troubleshoot any problems or issues that arise with Windows and Macintosh desktops / laptops from the network drop to the desktop / laptop excluding security patches / updates;
Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop / laptop to operational status.
Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials.
Disconnect and / or reconnect desktop and peripherals in support of office moves within the Clients Campus; and
Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis.
Supervisory Responsibilities :
None
Minimum Knowledge, Skills and Abilities required :
Must be detailed-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.
Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
Must possess exceptional written and verbal communication skills (in English).
Ability to quickly learn and acquire expertise in client's custom applications.
Self-starter, strong organizational skills and ability to prioritize workload someone who is energized by helping people and making things happen.
Knowledge of CA USD preferred experience with similar ticket-tracking / request system workflow tool considered.
Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
Team player who is invested in and strives to maximize team / department performance.
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another.
Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The ability to lift and move 35 pounds.
perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
Pay Range : $20-24 / hr.
Position Type
Reg. Full Time Benefitted
Hiring in the following location(s) :
Foothill Ranch, CA
Scheduled Work Days
Tuesday thru Saturday
Scheduled Work Hours
1 : 00pm - 10 : 00pm
Last updated : 2024-05-20
Full Time
Business Services
$55k-68k (estimate)
03/28/2024
07/01/2024
pomeroy.com
NEWTON, KS
3,000 - 7,500
1982
Private
BOB POMEROY
$1B - $3B
Business Services
Pomeroy is an IT service management company that offers infrastructure development, staffing, managed workplace, procurement and client support services.
The job skills required for Deskside support technician include Help Desk, Customer Service, Operating System, Customer Support, VPN, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Deskside support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Deskside support technician. Select any job title you are interested in and start to search job requirements.
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