Job Summary

The Client Relationship Manager interacts with clients on a regular, ongoing basis and the overall Greenery team, and will be responsible for modeling and enforcing The Greenery standards of practices and procedures while ensuring high client satisfaction. The Client Relationship Manager is the main face of the company to our clients. Client Relationship Manager is responsible for building relationships with our clients to increase:

• Client Satisfaction

• Retention

• Sales

• Profitability

The Client Relationship Manager works with the Account Manager to manage the quality of our service and to resolve any client issues and or concerns. This is a management position and therefore requires a certain amount of daily preparation and leadership. As leaders in the company, you are also responsible for modeling and enforcing all policies and procedures including uniform dress codes and safety policies.

Core Values

• Culture of Safety Safety is always job #1

• A Growing Tradition Plants, Personally, Financially and Professionally

• Employee Owned Personal Pride in Success with an Owners Mentality

• Exceptional Customer Experience Delighting our Clients with our Products and Services

• Good Neighbors Community Pride Sharing our Success

• Respectability Treating Others as we want to be treated

Supervisory Responsibilities

• Daily site visits

• Building and maintaining client relationships

• Ensuring and resolving quality control standards

Duties/Responsibilities

• Ability to ensure retention and growth of your account base

• An enthusiasm and excitement to work with customers

• An ability to build relationships internally and externally

• Ability to manage conflict resolution

• Strong project management skills

• Strong communication and presentation skills

• Ability to work in a fast-paced, team environment with a high sense of urgency

• Relationship management throughout customer lifecycle

• Assist Account Manager with cross-sell and up-sell strategies

• Work closely with technical team to report on customer product issues

• Influence and drive customers towards Best Practices

• Schedule and complete meetings with proactive agendas

• Identify and mitigate risks in a proactive manner

• Incorporates safe work practices in job performance

• Regular and reliable attendance

Required Skills/Abilities

• Develop and implement customer action plans and success plans

• Drive strategic plan for adoption and utilization of products

• Experience utilizing analytical and problem-solving skills, organizational, communication and coordination skills

• Employee also agrees to perform any other duties assigned

Education and Experience

• At least 3-4 years of experience as a Client Relations Manager

• Effective oral and written communication skills

• Experience utilizing analytical and problem-solving skills, organizational, communication and coordination skills

Physical Requirements

• Frequently required to drive for short to long distances within assigned territory

• Constantly required to talk, hear, see, sit, stand, and walk

• Must be able to see at close vision, distant vision, peripherally, have depth perception and can adjust focus

• Frequent use of hands to manipulate, handle or feel objects, tools, or controls

• Frequently required to reach, bend, twist, stoop, crouch, climb and balance

• Occasionally required to lift and/or move up to 25 pounds

• Occasionally works with mechanical objects and outside in all weather conditions

• Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals

• Occasionally exposed to loud noise levels