Pay Range:

• $24 - 27 / Hr

Purpose

• Responsible for developing, maintaining, and updating employee benefits records; answering employee inquiries through email and phone calls; and/or reconciling billing

Essential Duties & Responsibilities

• Prepare and run benefit eligibility reports for reconciliation in billing and/or new hire enrollments
• Conducts benefits orientation; advises employees and management on benefit options
• Ensures enrollments and/or terminations are updated in the HR system and various carrier websites
• Answers benefit emails and benefits hotline on a daily basis to resolve employee inquiries and/or issues
• Maintain and update employee benefits records through online data input with minimum supervision and direction
• May oversee and be responsible for certain benefit areas i.e. Arrears, Billing, STD LTD claims, etc.
• Process life qualifying events; dependent document collection
• Researches and recommends any operational issues or other benefits-related problems to the root cause and shares knowledge with management
• Interacts with payroll for benefit deduction corrections; pre-check payrolls to ensure benefit deductions are correct
• Stays current on changing Federal and State regulations as it pertains to benefits
• Special projects as assigned

Qualifications & Education Requirements

• High school and/or Associates degrees are preferred; Bachelor's degree is a plus
• One to three years of benefits-related experience
• Good numerical analysis skills
• Possess the trait of being organized and following a systematic method of performing a task
• Ability to work under pressure and prioritize tasks and projects

Preferred Skills

• Computer skills: Excel (pivot tables/V Lookup), Word, PowerPoint
• Familiar with working HR/Benefits systems for data entry, inquiries, and running reports
• Ability to perform work accurately and thoroughly
• Ability to communicate in writing clearly and concisely
• Provide customer service in a prompt, courteous, and efficient manner; use empathetic listening skills

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.