Great American Restaurants has an award-winning collection of 14 restaurants and 3 bakeries in Northern Virginia and Maryland offering fantastic cuisine and plenty of fun. We have been named a Top Workplace by The Washington Post, consistently ranking in the top 5 employers in the area over the last 10 years. The dedication of our people is what sets our company apart, offering the best hospitality to our guests and each other every day. 

Great American Restaurants is seeking an Information Technology Support Technician to join the Support Center team. As the Information Technology Support Technician, you will help ensure that all existing networks and systems for the restaurants and support center offices are secure and functional, including restaurant technology needs during service hours (nights and weekends). You will need to work with the team to maintain all hardware, software, network, and security systems. This full-time salaried position requires a 45-50 hour work week both onsite at our Support Center office in Fairfax, Virginia and required in-person support visits to all our restaurants as needed.

Benefits include:

• Competitive base salary $65 - $75k
• 3 weeks Paid Time Off (PTO) to start plus 6 additional holidays
• Medical, Dental, Vision, Long-Term Disability and Life Insurance
• 401(k) with generous employer match
• Monthly dining card
• Gym and educational reimbursement
• Incentive trips earned through performance 

Responsibilities include (but are not limited to):

• Support the operation and monitoring of all end-user hardware.
• Provide technical support, troubleshooting and root cause determination for all systems – Restaurants, Support Center, desktop, laptop, mobile, etc.
• Provide in-person support to all our restaurants located throughout the DMV and Support Center locations in Fairfax.
• Hardware installation and software configuration for new systems using configuration/hardening standards including documentation.
• Support TCP/IP, DHCP, DNS, and virtualized networks.
• Support the administration of Aruba Access Points, Switches, Gateways and security implementations using ClearPass.
• Support Windows based clients that are traditional and cloud native, M365 deployment, administration and troubleshooting, compliance via InTune, VoIP troubleshooting, and identity management via Entra.
• Support the following: Point of Sale System, Kitchen Display System, Windows 10/11, Windows Server, Microsoft Office, Microsoft M365 and Azure products, apps, services including Windows virtual machines, Azure Virtual Desktops, Teams, One Drive, and SharePoint. 

Desired Skills and Experience:

• BS/BA degree in Information Systems, Computer Science or related field preferred, or equivalent formal training or work experience.
• Experience in Hospitality or Retail multi-unit environment preferred 

Great American Restaurants owns and operates 14 high volume, upscale casual restaurants and 3 artisan bakeries in the Washington, DC metropolitan area. Our locations include: Patsy’s American – Randy’s Prime Seafood & Steaks – Ozzie’s Good Eats – Jackson’s – Artie’s – Carlyle – Mike’s American – Silverado – Best Buns – Coastal Flats – Sweetwater Tavern