Are you interested in being a part of our collections team as a

Donor Service Technician (Phlebotomist) ?

Perform screenings and phlebotomy of blood donors. Includes taking vitals, asking health history questions to donors, and performing collection of blood.

Entry Level. No experience needed.

Starting Pay $22.00

POSITION SUMMARY

This position will be responsible for :

• Daily operational collection functions to include donor recruitment and donor registration, screening and phlebotomy.
• Ensuring a safe, professional and pleasant procedure for every donor with a focus on customer service and producing a quality blood product in a timely manner.
• This position has the potential to cross train into the area of component processing procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The Donor Services Technician will register potential blood donors either at the facility or on a mobile drive, as necessary and trained to perform.
• Reviews Donor History Forms (DHF) for completeness; evaluates donors’ medical history for suitability as a blood donor.

Consults with RN / Medical Director as needed.

• Responsible for performing vital sign checks and finger stick for hematocrit. Performs confidential interview with donors.
• Verifies that the donor has read and understands the pre-post donation instructions and AIDS information sheet.
• Appropriately labels specimen tubes and blood donation bag system according to the type of donation.
• Must maintain proficiency in all areas of donor processing.
• Recruit and schedule potential blood donors as necessary and trained to perform.
• Performs daily, monthly and quarterly quality control procedures per standard operating procedures (SOPs).
• Maintain open and positive communication with appropriate supervisors and support services departments.
• Perform duties in compliance with all applicable regulatory and accrediting agencies. Ensure OSHA regulations and cGMP are adhered to.
• Work cooperatively with all staff to ensure a quality product and a focus on exceptional customer service.
• Maintain donor and employee confidentiality.
• Follows all pertinent SOP’s that relate to this position; will document required information on appropriate records as needed.
• May be required to perform in other roles as trained and competent to do. This position has the potential to cross train into the following areas : Preparing standard and special blood components following SOPs, Blood Product Distribution, Blood Inventory Maintenance.
• Resolve customer complaints / issues immediately, using appropriate support departments as needed.
• Exhibits support of BBA values, quality objectives, and customer service standards at all times.
• Help maintain positive image of BBA throughout the community and State of Alaska while maintaining overall corporate image.
• Promote a positive work environment in which staff work cooperatively towards objectives.

CUSTOMER INTERACTION / PROBLEM SOLVING

• Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.
• Must make customer’s needs a high priority in face-to-face or telephone contact. Must consistently deliver service in a timely, accurate, professional and friendly manner.
• Demonstrate a high level of problem-solving skills.

QUALIFICATION REQUIREMENTS

To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.

GENERAL KNOWLEDGE, SKILLS, AND ABILITIES

• Strong interpersonal and communication skills.
• Ability to foster a working environment conducive to excellent customer service.
• Good organizational skills.
• Ability to problem solve, and to make quality decisions.
• Knowledge of general safety and quality assurance procedures.
• Strong writing skills.
• Ability to instruct and train on a continuous basis.
• Ability to maintain confidentiality.
• Strong computer skills.

EDUCATION

Minimum : H.S. Diploma or GED.

Last updated : 2024-04-24