• Builds and maintains enterprise level audio visual applications and services.
• Maintains understanding of current and new technology.
• Maintains equipment standards and standard room type designs.
• Consults with business units to design advanced, custom audio-visual solutions that fit specific needs.
• Troubleshoots complex issues with audiovisual and videoconferencing related technology (various projectors, control systems, audio, and videoconferencing).
• Provides 2nd level support for all audio-visual related incidents.
• Works closely with other IT teams (security, network, etc.) to implement new enterprise audio-visual solutions.
• Provides best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Encourages an environment of sharing and teamwork among the team.
• Troubleshoots and resolves system issues, and/or coordinate same
• Supports communication and response process by responding to users on system issues, maintenance, and system status, and advising and escalating on any prolonged or major issues
• Creates/maintains reporting metrics and procedure documentation, to ensure consistent and accurate handling of problems and ensure SLAs are achieved
• Supports system change process that notifies all business areas and managers of system downtime, delays, and/or alerts
• Stays current with systems technology best practices and changing technologies, to maintain domain expertise and recommend enhancements or changes

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”