Join the worldwide leader in playing cards and in “play” solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different, play different.

The Account Executive, Inside Sales - Casino is essential to the casino sales organization, representing our industry-leading brands daily to the largest casinos in the world. They are leaders who possess strong communication skills on the phone, via email and in-person. They are caretakers of relationships with customers and distributors that may have been established decades ago, and builders of new relationships with new accounts.

Primary responsibilities include US and Canada casino customers whose sales are at or less than $75k/year. Also maintaining relationships with our distributors to ensure they are properly equipped to sell USPC’s products.

While working closely with the Global Casino Sales and Service Team, the Account Executive, Inside Sales - Casino will:

• Manage existing US and Canada USPC Inside Sales Accounts. Process contract renewals, manage artwork requests and product changes, etc.
• Acquire new USPC Inbound Sales Accounts via customer inquiries and by proactively making new contacts.
• Maintain relationships with existing US distributors. Process contract renewals, manage artwork requests and product changes, etc. Provide support for deals with new customers.
• Manage USPC US and Canada Inside Sales Accounts – New, Existing and Future Customers
  • Serve as direct contact for existing, new and future Inbound Sales customers. Responsible for the following to support the relationship and the needs of the customer:
    • Manage art requests internally and ensure accuracy for customer's review.
    • Ensure customer receives appropriate information to make purchasing decisions.
    • Provide Custom Goods Quotations, manage customer specific documentation.
    • Support customer needs after their contract is executed. Work with Customer Service teammates for order inquiries or issue resolution.
    • Post contract agreement, work with new customers on acquiring the following: customer master data, product packing and shipping requirements, delivery communication methods, credit application, compliance requirements, etc. Ensure this data is accurate in USPC systems at all times.
    • Work with Customer Service teammates to ensure successful initial and future deliveries.
• Manage USPC Domestic Distributors
  • Serve as direct contact for USPC Domestic Distributors. Responsible for providing the above support for the needs of the Distributor and their customers.
• Casino Customer Service Teammate
  • Be a confident and polished communicator who uses telephone, email and other communication methods to develop relationships and understanding of business (internal and external) to ensure USPC delivers on its promises to customers.
  • Understanding of the Customer Service processes (orders, lead times, commission requirements, etc.).
• Administration and process ownership
  • Timely and constructive use of CSR/Sales Enablement tools (such as CRM - SalesForce.com) to execute customer service processes and centralize associated core critical communication documents to effectively pursue targets.
  • Complies with and advises on improvements of existing and future customer service processes.
  • Self-disciplined and self-driven; effectively utilizes internal teammates and has their support to drive results.
• Customer Acquisition.
  • Focus resources – time, effort and creativity – to support target growth rates.
• Customer Retention.
  • Demonstrated ability to anticipate customer needs
  • Able to Maintain 99% retention rate of existing customers as measured by YoY sales $.

Core Competencies:

• Customer Focused
• Problem Solving
• Innovative
• Leadership
• Discipline
• Effective Communication
• Excellence in Execution

QUALIFICATIONS:

• Bachelor’s degree preferred
• 3-5 years inside sales experience
• Strong organization skills and attention to detail - Ability to prioritize and respond to changes in demands and customer needs, accurately and quickly.
• Able to keep multiple priorities in motion
• Familiar with legal agreements, contract terms, pricing models
• Able to analyze selling patterns and trends
• Effective uses of CRM system, and MS Office: Excel, Word, PowerPoint, Outlook e-mail for reporting and communication.
• Ability to analyze data including tracking inventory, order quantity, timeline planning and has basic understanding of key business metrics and terms. (Price, Margin, Discounts, invoice, purchase order)
• Ability to create summary reports

• Competitive pay
• Climate controlled facility
• 401(k) with company match
• Health, dental, and vision insurance starting day one
• HSA (Health Savings Account) and FSA (Flexible Savings Account)
• Life insurance
• Short-Term and Long-Term Disability
• Paid time off
• Tuition reimbursement
• Employee discounts on daycare, gym memberships, travel, and much more

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift up to 35 pounds
• Walk up and down steps
• Sit for prolonged periods of time (6 - 8 hours a day)

At Cartamundi, we're all united by our common belief that world is better with play. Play is what keeps us going, and it always has been our greatest motivation. That's why we live different and play different. To us, it is not just an activity. It is a guiding mindset that reminds us to have fun, to be fair, to connect with people – across cultures and generations – and to embrace shared experiences.

We are a worldwide leader in playing cards and in “play” solutions.

Our owned brand portfolio includes a suite of heritage brands which go back as far as 1848, including global brands like Bicycle®, HRO®, Bee®, Copag®, Shuffle® and many locally loved brands. These brands combine craftsmanship with innovation as the basis for their continued relevance and positive contribution to the local communities that love and use these brands.

At Cartamundi, we have significant expertise in printing; our presses have been running since 1765. Today, our company has become the largest playing cards and board game manufacturer in the world and the trusted partner of leading toy companies. We make well-known brands such as Monopoly®, Uno®, Magic: The Gathering®, Guess Who ®, Pokémon®, Trivial Pursuit® every day.

As we look into the future and how entertainment evolves, we are bringing the digital world to the physical world and vice versa. We have a dedicated team of experts that is looking into future technologies, products, applications that can get our consumers and communities to truly live different and play different.

We are still a family-owned company with headquarters in Belgium and have a global network of 16 manufacturing facilities, 6 design centers, 1 digital studio and 1 global R&D center.