2 Jobs in Elmhurst, IL

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Part-Time Customer Service Representative

City of Elmhurst

Elmhurst, IL | Part Time

$40k-50k (estimate)

2 Months Ago

Csr

Fifth Third Bank

Elmhurst, IL | Full Time

$37k-45k (estimate)

7 Days Ago

Part-Time Customer Service Representative

City of Elmhurst Elmhurst, IL

$40k-50k (estimate)

Part Time | Civic & Environmental Advocacy 2 Months Ago

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City of Elmhurst is Hiring a Part-Time Customer Service Representative Near Elmhurst, IL

City of Elmhurst

Part-Time Customer Service Representative

Position Summary

Under general supervision, this part time position is primarily responsible for handling routine office support services in the Finance Department. There is a high volume of customer interaction in both person and telephone calls responding to and resolving, customer concerns, complaints and questions for utility billing, parking permits, citations, vehicle licenses, and real estate transfer taxes.

Essential duties and responsibilities may include, but are not limited to, the following:

Takes payments at a customer service counter. Enters cash receipts; balances cash, checks, and charges for deposit preparation daily.
Provides information to the public or to City or departmental staff that requires the use of judgment and the explanation of policies, rules or procedures.
Enters and retrieves data from a variety of software applications and conducts account research to provide information to customers.
Contributes to the efficiency and effectiveness of the department’s service to customers by offering suggestions and participating as an active member of a work team.
Performs a variety of general office support work such as organizing and maintaining various files, typing correspondence and data entry.
Establishes and maintains office files; researches and compiles information from such files; assists in purging files as required.
Answers customer service telephone calls related to City services, including utility billing, parking inquiries and general switchboard calls.
Provides general support to other department functions through cross training, covering specific roles or duties as needed.
Performs such office support activities as opening and distributing mail, processing outgoing mail, etc.

Qualifications/Skills

Qualified candidates must possess a high school diploma or equivalent; AND three (3) years of general clerical experience, two (2) years of which include accounting or financial experience; OR an equivalent combination of education, training and experience as determined by Human Resources. Candidates need to have accurate collection, handling, and deposit of payment receipts; excellent communication and interpersonal skills; ability to communicate with the public, in person and over the telephone; proficiency in Microsoft Word, Excel, and related applications; general knowledge of financial record keeping and bookkeeping practices and techniques; practices of reviewing financial documents for completeness and accuracy.

This is a permanent, part-time position working no more than 1000 hours annually. The work schedule will either be Monday, Tuesday and every other Wednesday or Thursday, Friday and every other Wednesday from 8:00 am to 5:00 pm.

The salary range for this position is $26.35/hour to $36.89/hour depending on experience. To apply, please visit www.elmhurst.org/jobs. This position will remain posted until filled.

The City of Elmhurst is an Equal Opportunity Employer

Job Summary

JOB TYPE

Part Time

INDUSTRY

Civic & Environmental Advocacy

SALARY

$40k-50k (estimate)

POST DATE

04/29/2024

EXPIRATION DATE

06/28/2024

WEBSITE

elmhurst.org

HEADQUARTERS

ELMHURST, IL

SIZE

200 - 500

FOUNDED

1869

TYPE

Private

CEO

DANELLE ACHEPOHL

REVENUE

$10M - $50M

INDUSTRY

Civic & Environmental Advocacy

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The following is the career advancement route for Part-Time Customer Service Representative positions, which can be used as a reference in future career path planning. As a Part-Time Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part-Time Customer Service Representative. You can explore the career advancement for a Part-Time Customer Service Representative below and select your interested title to get hiring information.