Description :

UK Corporate Operations and Technology (UKC O&T) is seeking candidates for the following position based in our Norwich or Manchester office :

Client Coordinator / Administrator

What can you expect?

• The successful candidate will be responsible for providing support to the branch-based Client Advisors (CA’s) and Client Executives (CE’s), enabling them to provide a best in class client servicing experience.
• Whilst previous experience within a similar administrative role would be ideal, we would also welcome applications from entry-level candidates who have had previous work / summer / vacation experience within an office setting.

What you will be rewarded with :

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
• Competitive Benefits Package including : 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
• Generous Family Leave including : 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options.

To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive % of your normal salary.

We will count on you to :

• Book meetings, request and collate supporting documentation / collate reports & create agendas.
• Assist in preparation of client renewal reports.
• Work on relevant actions from Pre-Renewal meeting.
• Prepare renewal documentation.
• Issue Summaries of Insurance’ from placement information (under direction).
• Generate invoices and invoice checking.
• Set up Premium Finance’.
• Chase Policy documents from insurer and send to client.
• Send Policy checking and Digests to offshore.
• Obtain and provide claims information.
• Compose Whom It May Concern / No Claim Bonus letters.
• Ad-hoc and various other administrative duties.

What you need to have :

• Office administration experience.
• Excellent organisational and prioritisation skills.
• Good communication skills, both written and verbal.
• Friendly and approachable disposition.
• Strong attention to detail and visual accuracy skills.
• The confidence to liaise with a number of key internal and external stakeholders and build strong working relationships.
• Self-motivated and a willingness to learn.
• Positive outlook.
• The ability to work in both a reactive and pro-active capacity.
• Competent I.T. skills (Microsoft Office).

What makes you stand out :

• Previous experience within an administrative support / processing role.
• Previous insurance experience.
• A keenness to study for industry specific Insurance qualifications.

Last updated : 2024-06-05