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Work at Purchasing Power
Position : Customer Care Specialist
Location : Atlanta / Hybrid work model
We are an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and travel offerings through convenient payroll deduction, helping employees achieve financial flexibility.
The Opportunity : The Customer Care Specialist will be responsible for uncovering opportunities in our processes and offering expertise and advice in resolving customer concerns in an accurate and timely manner.
This position will work cross functionally to effectively resolve any service-related issues, while balancing both the needs of the customer and the business.
The Specialist will support service recovery initiatives through three focus areas : research, service, and operations. Also, identifying processes that will create efficiencies in workflow which in turn will increase customer satisfaction.
What You Will Do :
The Experience You Will Bring :
Preferred Skills :
Your Well Being :
What We Stand For :
Last updated : 2024-05-17
Full Time
Retail
$63k-81k (estimate)
05/19/2024
08/17/2024
purchasingpower.com
ATLANTA, GA
200 - 500
2001
JOSEPH LOUGHRAN
$200M - $500M
Retail
Purchasing Power's mission is to help employees find relief from the financial stress associated with high-interest payments for purchases. We give employees access to the items they need and affordably spread payments across 12 months to give them peace of mind and control over their finances. Our pricing is transparent with no hidden fees, no interest, no credit checks. We do this to: To improve employee financial well-being. To empower people to take control of their lives through disciplined spending. To help businesses gain and retain more productive, engaged and satisfied employees. L ...
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The job skills required for Customer care specialist include Customer Service, Problem Solving, Customer Care, Written Communication, Customer Support, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care specialist positions, which can be used as a reference in future career path planning. As a Customer care specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care specialist. You can explore the career advancement for a Customer care specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.