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Client Services Assistant Manager
Department: Client Services Reports to: Client Services Manager
Type: Full Time Shift: 10:00 AM to 5:00/7:00, Mon-Sun
Summary: The Client Services Assistant manager is responsible for the overall supervision of the client services team, in conjunction with the Client Services Manager to ensure excellent customer service continues to be provided to the public visiting the shelter and clinic.
Responsibilities:
· Coach the team to be successful, ensuring they follow the shelter mission.
· Keep open communication with the management team and directors.
· Give disciplinary actions such as verbal and written warnings.
· Manage the schedule and payroll in the manager’s absence.
· Other recurring or one-time tasks as assigned by the manager.
· Display exceptional interpersonal communication skills.
· Commitment to the shelter mission to prevent animal cruelty.
· Work well in a team environment while being able to self-initiate within organization guides.
· Admission and disposition of animals
· Maintain accurate, detailed records of all animals in the shelter – place notes in animal files and the digital database to keep information up to date.
· Screen and schedule incoming animal admission and veterinary appointments
· Record lost and found reports
· Assist the Law Enforcement Division by detecting and reporting animal cruelty.
· Balance daily financial reports
· Greet, assist, and direct public.
· Answer telephone calls promptly, courteously and give accurate information.
· Educate general public on good pet ownership and wildlife in the community.
· Sell/promote merchandise and fundraising items or events.
Position requirements:
· Working knowledge of Windows, M/S Office products, Fax/Copy/Scanning equipment and charge card readers
· 1-2 years of Customer Service experience
· 1-2 years of cash handling experience
· Adaptability to learn veterinary and or shelter software
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: No more than 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Ability to Relocate:
Work Location: In person
Full Time
Civic & Environmental Advocacy
$99k-129k (estimate)
03/25/2024
07/21/2024
monmouthcountyspca.org
EATONTOWN, NJ
50 - 100
1945
Private
JERRY ROSENPHAL
<$5M
Civic & Environmental Advocacy
The job skills required for Customer Service Assistant Manager include Customer Service, Client Service, Team Management, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Assistant Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Assistant Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Assistant Manager positions, which can be used as a reference in future career path planning. As a Customer Service Assistant Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant Manager. You can explore the career advancement for a Customer Service Assistant Manager below and select your interested title to get hiring information.