Essential Duties:

• Demonstrate a positive attitude and lead by example, fostering a culture of excellence and teamwork among cleaning staff.
• Ensure that facilities are cleaned correctly and according to client instructions or standards.
• Conduct regular inspections to identify any recurring work that needs attention and maintain a checklist of daily cleaning tasks.
• Allocate duties to cleaning staff and inspect work to ensure standards are met.
• Oversee, train, and motivate cleaning staff, providing support and guidance as needed.
• Respond to client concerns or complaints promptly, investigating and resolving any issues to ensure customer satisfaction.
• Conduct pre-event inspections to ensure cleanliness of all assigned areas before official opening.
• Ensure the safety of the workplace by providing H&S induction for new staff and conducting safety briefings.
• Manage incidents promptly, reporting and taking remedial action as necessary.
• Perform administrative duties such as work order management, payroll, and HR functions.
• Collaborate with clients to address any on-site issues and maintain positive relationships.

Preferred Qualifications:

• High School diploma or equivalent.
• Experience and solid knowledge of cleaning equipment and solutions.
• Managerial and supervisory experience, with the ability to monitor and check staff work.
• Physical dexterity, including the ability to lift up to 25 lbs, stand for extended periods, and bend at the waist and knees.
• Detail-oriented with a focus on quality and accuracy.
• Excellent communication skills, both verbal and written.
• Strong time management and multitasking abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work effectively both independently and as part of a team.