About us

Detroit Mountain Recreation Area is a 501 (c)(3) non profit organization offering four season recreation on 350 acres with alpine skiing, snowboarding, Nordic skiing, and snow tubing in the winter months and both lift served gravity and cross country single track mountain bike trails in the remaining months.

• Applicants must visit www.detroitmountain.com/careers to apply.

Resumes may be emailed to careers@detroitmountain. com

Job Description
Job Title: Outside Operations Manager
Department: Operations
Reports To: General Manager/Executive Director
Status: Full Time- Exempt

JOB SUMMARY

Managers are responsible for executing Detroit Mountain’s Guiding Principles and Priorities in the day to day management of staff and operational functions. Using an eye for detail and a passion for providing excellent internal and external customer service, the Outside Operations Manager will model safety, friendliness, appearance, and efficiency in order to create a world class experience for all Detroit Mountain Recreation Area guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform the job successfully, an individual must be able to perform each essential job duty and responsibility satisfactorily.

● Supervises outside operations department supervisors, staff and volunteer patrol (Chair Lifts, Facility and Groundskeeping, Snowmaking, Tubing Park, Terrain Park and Patrol).

● Interviewing, hiring and training of all staff with support from Department Supervisors.

● Training and education for all areas, working closely with other departments to create a collaborative training environment for all staff regardless of position.

● Scheduling for Outside Manager on Duty and other areas as needed.

● Providing feedback and support to all personnel, including coaching, corrective action and terminations.

● Respond quickly to all needs that arise and communicate effectively with the General Manager/Executive Director.

● Maintain strong communication and collaboration with all departments via email or department meetings. ● Ensure that staff adhere to safety standards and are both professional and productive.

● Resolves high level issues while providing the best guest experience possible.

● Manage operating and capital expense budget as it relates to outside operations.

● Direct seasonal snowmaking and snow grooming plan in partnership with the General Manager and Maintenance Manager.

● Implement and maintain a risk management plan in accordance with General Liability Insurance carrier and ANSI B.77 requirements.

● Direct upkeep and maintenance of facility and grounds.

● Documentation of all training, operational logs, and incident reports.

● Assist Maintenance Manager with seasonal and special projects,repair and maintenance of lifts and equipment snowmaking and grooming.

● Delegate and assess current and future projects, making decisions with the General Manager to continue to grow the business while developing and supporting the Non-Profit mission.

● Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

● Excellent communication and interpersonal skills, friendly, personable and comfortable working with people. ● Strong conflict resolution skills and a desire to work in the ski and recreation industry.

● Excellent organizational and observation skills

● Must be able to maintain a flexible schedule, including evenings, holidays and weekends. ● Enjoy working in a fast paced and ever changing environment.

● Strong mechanical aptitude and problem solving skills.

● Ability to interact and maintain positive relationships with guests, co-workers and management. PHYSICAL REQUIREMENTS

● Must be physically able to be on feet for extended periods of time: stand for long periods of time. ● Must be able to handle exposure to inclement weather.

● Must be able to bend, lift, and twist repeatedly.

● Must be able to lift up to 50 lbs.

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

● Experience working in the ski, amusement, or recreation industry in a supervisory position.

● Strong computer skills able to work with all programs including but not limited to word, excel, google suite. ● Experience operating tracked equipment and recreational vehicles.

● Must have a valid driver’s license.

Detroit Mountain Recreation Area - Performance Guidelines

The following Performance Guidelines have been established to further our goal in providing a High-quality experience for our guests. This is not an exhaustive list, and the employee handbook contains additional important items for review.

• Handle all complaints in a professional and polite manner, keeping your personal feelings to yourself.
• Be on time, in uniform (with name tag) and ready for work before your shift starts, committing to a regular schedule and getting your area “Event Ready” for the day.
• Smoking, smokeless tobacco, and E Cigarettes are prohibited while on the clock.
• Foul language, inappropriate language, and drama with, or in front of coworkers and guests is not acceptable.
• Commit to a positive, coachable attitude, flexibility, and dependability.
• Understanding and Following our Mission, Guiding Principles and Priorities:

Job Type: Full-time

Benefits:

• Employee assistance program
• Employee discount
• Paid time off

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Supervising: 2 years (Preferred)
• Leadership: 4 years (Preferred)

Work Location: In person