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See yourself at Twilio
Join the team as our next Senior Manager, Customer Experience (M4) on Twilio’s Segment product team.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.
About the job
This position is needed to develop and deliver live customer experiences to the largest and most diverse customer base at Segment. Customer Experience Managers (CXMs) operate within the Digital CS & Experience function.
Engagements will primarily take place in a 1:Many setting although CXMs will also drive direct customer interventions, taking numerous approaches to guide customers towards healthy product adoption, value, and eventually, renewal. In this role, you’ll have the opportunity to help some of the world’s most influential companies solve their toughest data problems at scale.
Responsibilities
In this role, you’ll:
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Desired:
Location
This role will be remotebut is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, Connecticut, New Jersey, New York, Washington State, Pennsylvania, Massachusetts, Illinois, Texas, Maryland, Oregon, Rhode Island, Washington DC, Virginia.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
*Please note this role is open to candidates outside of Colorado. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
Full Time
Software & Cloud Computing
$154k-210k (estimate)
05/24/2024
07/22/2024
twilio.com
SAN FRANCISCO, CA
3,000 - 7,500
2008
JEFFREY LAWSON
$1B - $3B
Software & Cloud Computing
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how ...
companies engage with their customers. Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogot, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Melbourne, Munich, Malm, Mountain View, Redwood City, Munich, New York City, So Paulo, Sydney, Melbourne, Singapore, and Tallinn.
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The following is the career advancement route for Senior Manager, Customer Experience positions, which can be used as a reference in future career path planning. As a Senior Manager, Customer Experience, it can be promoted into senior positions as a Top Contact Center Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Manager, Customer Experience. You can explore the career advancement for a Senior Manager, Customer Experience below and select your interested title to get hiring information.