Debt Collector

Location(s): Defiance, OH;

Reports to: Collections Supervisor 

FLSA Type: Non-Exempt

POSITION SCOPE:

This person will be placed in a challenging job in a fast-paced, performance-oriented environment. The most important attributes for this position are part of the employee’s character: intelligence, communication ability, and personal motivation. A debt collector must use sound judgment in the execution of their duties, possess an engaging communication style, and maintain a competitive, self-motivated demeanor. 

DUTIES & RESPONSIBILITIES:

• Responsible for communicating with borrowers to negotiate repayment of debt.
• Recommending defined legal efforts based upon individual account circumstances. 
• Maintaining high standards of professionalism and customer service. 
• Must meet monthly goals for collected fees while maintaining legal compliance. 
• Operates all office equipment including computers and telephones. 
• Other duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Ability to follow established policies, procedures, and training guidelines. 
• Maturity, teamwork, problem-solving, learning, and consummate professionalism. 
• Strong work ethic. 
• Dependable and accountable. 
• Outstanding time management and organization skills. 
• Ability to multi-task and prioritize accounts. 
• Ability to adapt to change in a rapidly expanding dynamic organization. 
• Ability to remain composed in stressful situations. 
• Computer proficiency. 
• Excellent written and verbal communication skills. 
• Successful completion of a criminal background check. 

QUALIFICATION/EDUCATION AND EXPERIENCES:

• High School diploma or equivalent.
• Must be at least 18 years of age
• Customer service experience preferred

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer and telephone
• Must be able to lift up to 15 pounds at times.

Mammoth Tech., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Mammoth Tech., is an Affirmative Action/ Equal Opportunity Employer.