7 Jobs in Davis, CA
CommuniCare+OLE is Hiring a Call Center Representative I Near Davis, CA
POSITION TITLE: Call Center Representative
DEPARTMENT: Primary Care
LOCATION: West Sacramento and Davis
REPORTS TO: Operations Manager, Patient Access and Call
About CommuniCare OLE
Established in 2023, CommuniCare OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.
The following statements are intended to describe the major elements and requirements of the position and should not be taken as an all-inclusive list of responsibilities, duties, and skills required of individuals assigned to this job.
JOB SUMMARY: Call Center Representatives work under the Operations Manager and is responsible for assisting patients with handling and triaging phone calls, scheduling appointments, responding to questions, and documenting within the electronic health record. Our company culture is anchored in our belief that everyone has right to compassionate, respectful, and responsive services, regardless of ability to pay.
EDUCATION, EXPERIENCE, TRAINING
- High School Diploma or GED required
- One year experience in medical office, hospital or clinic preferred
- Administrative and customer service experience in a busy customer service-related environment is required
- Experience working in a health clinic or demonstrated commitment to low-income populations preferred.
- Bilingual English/Spanish or English/Russian preferred
KNOWLEDGE OF WORK
1.
Answers phone and schedules patient appointments providing accurate information to patients regarding a variety of programs and services
2.
Pre-registers all patients and places reminder calls to patients to confirm appointments.
DUTIES AND RESPONSIBILITIES
3.
Runs insurance eligibility for the following day and creates billing notes for outstanding documents.
4.
Be empathetic and sensitive to the unique needs of each customer. Provide explanations that are appropriate to the customer’s level of understanding and knowledge.
5.
Gives full attention to the customer. Demonstrates promptness and shows initiative in responding to customers.
6.
Routes call to appropriate department for continued assistance as necessary.
7.
Manages information entry into the electronic health record such as faxes, previous medical records, radiology results, and assists with communication with other medical facilities through the electronic health record.
8.
Enforces patient privacy and confidentiality guidelines with all clients.
9.
Assists with other administrative projects and tasks as needed.
Job Summary
Full Time
$36k-46k (estimate)
05/20/2024
07/18/2024
The job skills required for Call Center Representative I include Customer Service, Call Center, Billing, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative I positions, which can be used as a reference in future career path planning. As a Call Center Representative I, it can be promoted into senior positions as a Contact Center Representative II - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative I. You can explore the career advancement for a Call Center Representative I below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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