Job Description

The Automotive Parts Specialist provides first-class assistance to walk-in customers and telephone traffic. He/she is extremely familiar with automotive products so as to accurately answer questions and satisfy customer requirements. The Parts Specialist expertly uses a computerized means to identify and locate automotive products from inventory. At times, he/she searches beyond inventory to locate parts not readily available and makes arrangements for prompt delivery. In addition to serving walk-in customers, the Parts Specialist provides needed parts to internal automotive technicians in order to support Service Center activities. He/She continuously monitors inventory in order to ensure immediate parts availability, within reason, and will also handle returns. The ideal Automotive Parts Specialist has a high school diploma, previous parts experience, and strong computer and internet skills and is genuinely interested in customer satisfaction.

RESPONSIBILITIES

• Meets/greets customers in person or on phone
• Researches parts information through the Dealer Management System, Dealer Daily and Electronic Parts Catalog, or any other means necessary to obtain the solution
• Provides the parts and/or accessories in a timely fashion
• Provides clear and accurate information with regard to special-order parts
• Ensures deliveries are promptly received and notifies internal or external customers accordingly
• Maintains parts storage area in a clean and well-organized fashion
• Secures warranty parts, properly tags and sorts parts, and promptly returns to source
• Maintains current knowledge base in automotive parts and with changes in computer systems for automotive parts
• Understands that the customer is the source of all revenue and should be treated with utmost respect

QUALIFICATIONS

• High school diploma or GED required; post secondary education or coursework desired
• Parts-provisioning experience in a wholesale or retail environment desired
• Broad scope of automotive mechanical/electrical knowledge
• Strong computer and internet skills (multiple platforms)
• An impressive work ethic
• Neat, clean, and professional appearance
• Unrestricted driver's license and clean driving record
• Strong communication, presentation, and writing skills

Company Description

Jarrett Ford's continuing growth and success is attributable to a business philosophy that is based upon a high standard of ethics and a promise to deliver the finest product and service levels in the automotive marketplace. Jarrett Ford's customer-centric approach continues to foster repeat business and drives a significant number of referrals. We realize that the truly professional nature and exceptional skills of our associates is what drives our reputation. So if you believe that you have the skills, experience, demeanor, and drive that it takes to become a Jarrett Ford team member, then we encourage you to continue with this online job application.
The Jarrett Ford Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• 401(K) Employer Match Program, ask for details
• Bonus Opportunity
• Health Insurance
• Life Insurance
• 2 Sick Days
• 6 Holidays
• Vacation 1 yr 1 Week 2 yr 2 Weeks