The Tru by Hilton Cypress Houston has a great opportunity to join our team as a Front Desk Agent. This is a part time position.

• Responsible for counting cash, and maintaining accuracy of issued cash drawer at the beginning and end of each scheduled shift.
• Daily checks the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Transmits and receives telephone messages when necessary.
• Works closely with the reservations department to ensure arrival dates on reservations are correct.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork and reports as assigned by management.
• Responsible for completing all end of shift cash closing procedures.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes changes for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone to ledger.
• Completes daily-required shift checklists.
• Must wear required uniform. Must maintain a neat, clean and well-groomed appearance.
• Performs other duties as assigned by management

Prior hotel guest services experience preferred. Hilton experience ideal but not required.

(Ref: 20)