Company Overview

BVLGARI, a renowned Italian designer known for its luxury jewels and watches, is seeking a supervisor. This person will report directly to the Store Director.

The Role :

The Supervisor at BVLGARI is responsible for setting the gold standard on the sales floor and supporting the Store Director and / or Assistant Manager.

This role focuses on mentoring the sales team, ensuring a consistent and impeccable client experience that meets store sales targets, and maintaining operational excellence.

What you will do :

• Serve as a guiding beacon for Client Advisors, offering mentorship on selling and client engagement techniques.
• Showcase in-depth product knowledge coupled with exemplary selling skills and brand passion.
• Enhance customer experience and boost sales conversions by assisting the sales team on the floor.
• Serve as a guiding beacon for Client Advisors, offering mentorship on selling and client engagement techniques.
• Embrace a team-player attitude by actively contributing to store objectives and fostering a positive, inclusive work environment.
• Commit to achieving monthly and yearly sales targets and KPIs.
• Foster relationships with existing clients and introduce new customers to the Bulgari brand.
• Execute CRM activities as directed, enhancing client relations.
• Collaborate with management on potential community engagement and events for increased brand visibility and loyalty.
• Facilitate after-sales activities (exchanges, repairs, etc) with finesse.

Sales Development and Growth :

• Identify and cultivate High Net Worth Individual (HNWI) sales and track related metrics.
• Monitor sales team KPIs, providing strategic interventions to achieve across-the-board targets.
• Enhance sales techniques and actively lead on the sales floor through guidance, client engagement, and events.
• Stay updated with industry trends and the competition to seize sales opportunities.
• Train the sales team in leveraging CRM tools for sustained repeat business and adjust strategies based on analytical insights.

Team Leadership and Development :

• Inspire the sales team to achieve KPIs and enhance client relations.
• Regularly evaluate and provide feedback to the sales team on client interactions, focusing on unique client experiences and exceptional service.
• Collaborating with the Store Director and / or Assistant Manager to foster career growth and ensure the sales team is prepared for future opportunities.

Your profile

• Minimum of 3 years in a comparable role, ideally in the luxury retail sector. Experience in High Jewelry and Watches sales is advantageous.
• Demonstrated strategic agility and an aptitude for leading and inspiring teams.
• A proven record of achieving exceptional business results.
• Ability to strategize, make rapid decisions, and implement practical business actions.
• Solid background with a focus on nurturing and empowering diverse teams.
• In-depth understanding of the local retail market, with skills in client development and establishing industry relationships.
• Familiarity with retail software like (Beanstore, Salesforce, and SAP).
• Flexibility to work evenings, weekends, and holidays when necessary.

What we offer :

The total compensation package for this position may also include other elements, including a full range of medical, financial, and other benefits (including 401(k) eligibility and various paid time off benefits), dependent on the position offered.

Last updated : 2024-05-24