Job Description

• Responsibilities : Under the direction of assigned supervisory / management personnel, serve as a primary point of contact for diverse student service needs online and at assigned District Education Center;
• provide general and specialized information and guidance in person, virtually, and by phone regarding policies, and procedures in student service areas including admissions and enrollment services, residency, student accounts and records, cashiering and bookstore, counseling, assessment, EOPS, disability services, and the Career and Transfer Center;
• execute day-to-day Center operational duties and coordinate with other student service areas to facilitate the consistent delivery of services;
• provide information on and referrals to appropriate District and Center offices, programs and services; assist students, faculty, staff, and community members with access to and navigation of District technology, platforms, systems, and resources;
• collaborate on and resolve student record and account problems, discrepancies, and / or disputes; perform complex and varied technical, clerical, and instructional support functions for faculty and staff;

conduct and promote special Center events and outreach activities; enhance equitable student success and access serving special and diverse populations including non-native speakers, international students, high school students, veterans and active duty service members, and other community members with a variety of needs and interests.

REPRESENTATIVE DUTIES : The following duties are typical for this classification. Incumbents may not perform all of the listed duties and / or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Provide information and a full range of technical assistance in-person, via the telephone, and electronically to various stakeholders including students, staff, faculty, and the general public related to Center operations and activities, College programs and instruction, and student services areas, such as admissions and records, residency, assessment, evaluation, financial aid, and support services;

make referrals to appropriate staff / department, resources, and / or services as needed.

• Support the day-to-day functions of assigned Center(s) operations; provide comprehensive customer service and act as point of contact for Center students, staff, and visitors;
• monitor, interpret and respond to inquiries and issues in-person, over the phone and email, virtual lobby, and through other platforms;

gather information in order to understand and evaluate individual circumstances; interpret and explain relevant programs, policies, procedures, and guidelines to determine best course of action.

Perform duties in support of the Disability Support Services (DSS) Office and the Assessment program; request, receive, and monitor exams;

proctor and / or reserve rooms for proctoring assessments; schedule appointments, tests, and accommodations; explain test results, class, program, and / or proficiency eligibility, and related restrictions and requirements.

Compile, tabulate, and summarize statistical data; maintain, update, and input information into systems; prepare and maintain materials for Center, programs, and service areas;

prepare and submit various related information, documentation, and regular reports to appropriate departments or service areas.

• Provide support to instructional programs and operations, including assisting instructors with materials, forms, information, rooms, and resources;
• distribute keys and copy codes; provide guidance and assistance with various College systems, software, and technology; assist with attendance procedures, documentation, and reporting;

notify schools and / or department of faculty and staff absences when needed.

Perform a variety of program and / or department support such as reviewing, entering, and verifying various student and program data, records, and information to ensure compliance with policies, procedures, and state and federal regulations;

organize and maintain accurate and detailed systems, databases, files, records, and reports.

• Perform a variety of fiscal services / cashiering functions, including overseeing the Center’s cashbox and processing, collection, and security of payments, enrollment fees, and other monies according to established policies and procedures;
• assist with and prepare refunds, reconciliation, bank deposits, and related activities; utilize appropriate systems to reconcile, track, research, review, and adjust accounts and balances;

clear account holds and review transactions to ensure accuracy as needed.

Assist in the coordination of various outreach and marketing efforts, including creating and distributing flyers, newsletters, bulletins, and updated materials;

coordinate and conduct tours, workshops, high school fairs, graduation celebrations, and other various Center events and activities.

Perform related duties and responsibilities as required.

Knowledge & Abilities : MUST HAVE KNOWLEDGE OF :

• Student services program and activities.
• Pertinent State, federal, and program area policies, rules, and regulations including applicable sections of the State Education Code and state and federal regulations and guidelines concerning international students, financial aid, college admission, and other student services.
• Principles and procedures of financial and statistical record-keeping.
• Basic mathematics and bookkeeping.
• Cashiering, accounts receivable, and customer service procedures and techniques.
• Modern office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
• Interpersonal skills using tact, patience, and courtesy.
• Oral and written communication skills.
• English usage, spelling, grammar, and punctuation.
• Techniques for providing a high level of customer service by effectively interacting with students, staff, faculty, representatives of outside organizations and members of the public, including individuals of diverse academic, socioeconomic, ethnic, religious, and cultural backgrounds, physical ability, gender identity, and sexual orientation.
• Modern equipment and communication tools used for business functions and program, project and task coordination, including computers and software programs relevant to work performed.

MUST HAVE ABILITY TO :

• Perform a variety of complex clerical and varied technical work in support of Education Center operations and programs.
• Type and / or enter data at a rate of speed necessary for successful job performance.
• Learn and adapt to changing technology and equipment used in the performance of assigned duties.
• Maintain accurate and complete records and prepare reports.
• Work independently with limited direction.
• Plan and organize work to meet schedules and deadlines.
• Analyze situations accurately and adopt an effective course of action.
• Work effectively with frequent interruptions.
• Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Education & Experience : Any combination equivalent to : two (2) years of college level course work in business or other related field

Two (2) years of increasingly responsible experience in a student services or academic setting involving frequent student contact and that demonstrates considerable knowledge and understanding of student services.

Minimum Qualifications (Faculty and Academic Administrator Positions Only) Desired Qualifications : Licenses and Other Requirements : All District employees must participate in the COVID-19 Vaccination Program, which requires them to be fully vaccinated against COVID-19 unless they receive an approved medical or religious exemption.

Working Conditions : The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment : Work is performed primarily in a standard office setting with frequent interruptions and distractions;
• extended periods of time viewing a computer monitor; possible exposure to dissatisfied individuals. Physical : Primary functions require sufficient physical ability and mobility to work in an office setting;
• to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and / or pull light to moderate amounts of weight;
• to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard;

and to verbally communicate to exchange information. Vision : See in the normal visual range with or without correction.

Hearing : Hear in the normal audio range with or without correction. Salary : Range 24, Steps, $5,202.92-$6,582.76.

An excellent benefits package which includes medical, vision, dental, retirement, vacation, generous sick leave package, and life insurance is available for the employee and eligible dependents.

Salary Schedule : Classified Bargaining Unit Work Schedule : Tuesday-Saturday : 8 : 00 a.m.-4 : 30 p.m. (Approximately).

Work schedule may be adjusted to meet the needs of the department.

Successful candidate may be assigned to any of the campus sites (Chula Vista, National City, Otay Mesa, and / or San Ysidro).

Start Date : As soon as the successful candidate is identified and following the subsequent governing board approval. Initial

Last updated : 2024-05-15