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Rihm Family Companies is looking for a Service Advisor - 1st Shift to join our growing team. Our family-owned business is driven by our 4 Es of Doing Business Effective, Efficient, Equity and Expansion.
We look for exceptional candidates who value our mission. If you possess a strong work ethic and an appetite for a growing industry and would like to gain experience with an established organization, please apply.
CLICK HERE TO VIEW VIDEO - Why Rihm!
What we offer :
JOB SUMMARY : Effectively and efficiently coordinates completion of customer repairs thorough RO development from opening to closing, accurate assignment of work to technician and continually updating customer with preferred communication method (phone, text, email, or face-to-face if on premises).
ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES :
Creates and communicates estimates cost and time to repair - to customerDetermines payment methods and obtains required approvals from Credit Manager if cost exceeds current A / R statusFacilitates collection of A / R over 60 days if account status is insufficient (working with truck owner, not truck driver if different)Obtains customer PO or documented approval and signatures from customer prior to commencing repairsExplains repairs to customers on a timely basisAudits repair orders for completion (customer pay and warranty ROs) and closes RO within 2 days of last touch by a technician
KEY ATTRIBUTES / SKILLS / CHARACTERISTICS :
PREFERRED QUALIFICATIONS :
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to contain a comprehensive list of tasks, responsibilities or duties. Rihm Kenworth reserves the right to amend this document to meet legal, business and organizational requirements as necessary.
EEO Statement : Rihm Family Companies has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job.
EEO Employer : Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Last updated : 2024-05-20
Full Time
$92k-128k (estimate)
05/21/2024
08/17/2024
rihmkenworth.com
Red Wing, MN
200 - 500
The job skills required for Service advisor include Customer Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Service advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service advisor. Select any job title you are interested in and start to search job requirements.