Overview

We are currently seeking a Technical Support Engineer provide enterprise-wide support and implement processes to support our users. As we scale our platform and team the Technical Support Engineer will develop a tiered support program to accommodate the growing needs of the platform..

We are looking for a self-motivated person who is experienced in working within a tiered support program and can bring best-in-class insight into developing and rolling out such a program.

As the program is built, we are looking for someone who is willing to take ownership of technical issues, reported externally and internally, and see those problems through to resolution. Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any technical issues presented. S/he must also be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.

The position will report to the Director of Engineering and is located in our Conshohocken, PA office. Remote 2 days / week.

About Us

We are a small-but-growing team based out of Conshohocken, PA across from Spring Mill Train Station. We are a supportive team that believes strongly in collaboration, communication, and creating innovative solutions to complex problems. As a company we firmly believe that family comes first, with everyone from our leadership on down exercising flexible hours to give school events, little league games, and family outings priority with no questions asked.

We’re deeply invested in our work and seek to work with folks just as self-driven and passionate about our craft as we are.

 DrayNow is rapidly disrupting the logistics Industry by solving the first and last mile problem, starting with the intermodal freight segment. We are the first to create a real-time marketplace for the expanding intermodal freight segment of the shipping market that facilitates frictionless real-time interactions connecting Truckers and Customers to seamlessly haul intermodal loads throughout the United States.

Responsibilities

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or similar
• Significant work experience in technical support, IT support, or as a technical engineer
• Aptitude for problem-solving
• Excellent client-facing/customer service skills
• Excellent written and verbal communication skills
• Ability to focus and follow-through to resolution of issues

Here is what we offer:

• Medical, Dental insurance
• Unlimited PTO (Vacation, Holiday, Sick)
• 401(k)
• Life Insurance, Disability
• Bonus potential