Description

This position is a full-time, permanent non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN.

Responsibilities

• Answer inbound calls; assist callers by routing all incoming telephone calls to the proper department or personnel
• Obtain patient demographics and insurance information; maneuver between multiple screens and multiple systems while documenting information 
• Listen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging history
• Dissect pertinent details such as reason-for-visit and availability to schedule the most convenient and effective appointment for the patient
• Reschedule appointment cancellations
• Respond effectively to time sensitive email communication
• Deescalate disputes independently 
• Take messages when necessary
• Other duties as assigned

Requirements

• Maintain a professional and empathetic tone while conducting phone calls- even when call volumes are high and you’re multi-tasking
• Computer skills come easy to you
• You enjoy being a part of a team that works collaboratively to achieve goals
• Knowledge of patient appointment scheduling is a plus
• Skilled in verbal communication and patient relations

Preferred

• Experience using NextGen
• Previous experience working with an Electronic Medical Records (EMR) system

Benefits

• Competitive pay
• Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit-sharing
• Paid Time Off (which increases with years of service)
• Paid Holidays

TOA Columbia is an equal opportunity employer. TOA Columbia conducts background checks on applicants who accept employment offers. TOA Columbia adheres to HIPAA and OSHA safety guidelines.

Key words

Appointment scheduler

Patient Access Representative (PAR)

Telecommunication Operator