About Us:

Palmetto Infusion/AccuRX provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.

About the Role:

The Patient Account Specialist functions as the financial liaison for patients. Their role is to aid patients in obtaining and maintaining any available funding assistance for their treatment as well as ensure collection of the patient’s financial responsibility. The Patient Account Specialist is responsible for monitoring the patient’s account throughout their therapy to maintain low outstanding balances and ensure enrollment in assistance programs.

Schedule: Monday – Friday; 8:00 AM – 5:00 PM.

Minimum Qualifications:

Experience/Education:

• High School Diploma or Equivalent.
• 2 years of case management or medical billing/account resolution.
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion/AccuRX team.

Essential Functions:

• Ensures clinic schedules have been verified prior to each appointment and documents amounts to collect from patients during their visits.
• Monitors and coordinates collection of patient payments for assigned clinics.
• Aids patients in the enrollment and re-enrollment process for copay or grant assistance programs when eligible.
• Monitors funding resources and on-going patient eligibility.
• Monitors outstanding patient balances and negotiate payment arrangements as needed.
• Evaluate patients’ eligibility for free-drug or ship-in drugs.
• Ensures patients are in compliance with agreed upon payment arrangements.
• Assists with obtaining physician notes from referring physician’s office.
• Assists with obtaining financial hardship information to submit to the Reimbursement Team for evaluation.
• Ensures appropriate documents are up to date and present in patient’s medical record.
• Completes Insurance Benefit Summaries (IBS) and forwards to appropriate clinic locations/staff.
• Completes Advance Beneficiary Notices (ABN) when required and explains to patient why it is required.
• Utilizes the EMR software exclusively for the purposes of communicating and documenting patient information.
• Possess the knowledge of reading Explanation of Benefits.
• Knowledge of Insurance Terms, such as: copay, coinsurances, and deductions.
• Performs other duties and projects as assigned.

About the Benefits:

• Competitive Compensation
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts
• Ramsey SmartDollar Program
• Referral Program
• Tuition Assistance
• Paid Time Off
• 8 Paid Company Holidays

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

OTHER

All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.