Responsibilities and Duties:

 Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.

 Secure payment; verify and adjust billing

. Activate and file room keys.

 Process all guest requests and relay messages.

 Print contingency lists to have a record of all guests in case of emergency.

 Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.

 Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs.

 Complete designated cashier and closing reports in the computer system.

 Accept and record wake-up call requests and deliver to appropriate department.

 Count bank at beginning and end of shift; secure bank.

 Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.

 Notify Loss Prevention/Security of any guest reports of theft.

 Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager;

 Ensure uniform and personal appearance are clean and professional;

 Maintain confidentiality of proprietary information; protect company assets.

 Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

 Speak with others using clear and professional language; answer telephones using appropriate etiquette.

 Develop and maintain positive working relationships with others; support team to reach common goals.

 Comply with quality assurance expectations and standards.

 Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

 Stand, sit, or walk for an extended period of time or for an entire work shift.

 Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

 Perform other reasonable job duties as requested by Supervisors.

EMPLOYEE BENEFITS INCLUDE: *

• Holiday Pay
• Employee Incentives
• Team Member and Family Travel Discounts

MUST BE WILLING TO WORK WEEKENDS AND HOLIDAYS.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• On call
• Overtime

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person