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Required:
High School Diploma or G.E.D. Willingness to and/ability to work all shifts including holidays, weekends and mandatory overtime. Must successfully complete and/or pass all required pre-employment testing and obtain TCOLE certification within one year of hire. Possess strong communication skills to include, but not limited to: multi-tasking, strong listening skills, strong oral communication, and effective writing skills, to include intermediate typing skills. Ability to function efficiently under stress, extreme pressure and/or emergency situations while handling several functions simultaneously. Ability to read/understand current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services; to include the ability to understand and follow oral and written instructions. Must not currently be or have been within the last ten (10) years on court-ordered community supervision or probation for any criminal offense of the grade of a Class B misdemeanor or above. May not have been convicted of an offense of the grade of a Class B misdemeanor or above within the last ten (10) years. May not have been, at any time, convicted of felony offense or any family violence offense.
Preferred:
Two (2) years of work experience, where public contact via telephone, computer use and data entry were the primary responsibilities; or six months of Telecommunications experience where providing service for police, fire and EMS services was the primary responsibility. Work experience preferably in a telephone/call center environment
Work Environment/Physical Demands:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Incumbents function in a stressful, fast paced environment and work shifts are specified by agency need and management direction. The shifts may include nights, weekends, holidays, as well as mandatory overtime as required.
• Sitting is required for extended periods at a workstation wearing communications equipment, which limits mobility, with the exception of scheduled work breaks.
• Work is performed in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment.
• Work requires visual and muscular dexterity to operate communications equipment (computer-aided dispatch equipment, telephones and radios).
PUBLIC SAFETY TELECOMMUNICATOR SELECTION PROCESS FLOW CHART
Candidates must be successful in each phase of the selection process.
Candidates may be eliminated or disqualified at any point in the process for failure to meet the criteria set forth by the Police Department.
*A conditional offer of employment will have been made before the drug screen, medical exam and psychological exam are administered.
The expected duration of the application process is 60-90 days. Those successfully completing the selection process will be placed on an eligibility list for 6 months. After 6 months, the applicant must reapply. Applicants who fail to successfully complete any portion of the selection process shall be notified in writing by the Human Resources Department. This notification will include the eligibility date to reapply which will be no sooner than 30 days from the rejection date.
Full Time
Public Administration
$44k-53k (estimate)
05/04/2023
06/06/2024
cstx.gov
COLLEGE STATION, TX
500 - 1,000
1938
NANCY BERRY
$50M - $200M
Public Administration
The job skills required for Public Safety Telecommunicator include Law Enforcement, CAD, Telecommunications, Communicates Effectively, Computer Systems, Background Check, etc. Having related job skills and expertise will give you an advantage when applying to be a Public Safety Telecommunicator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Public Safety Telecommunicator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Public Safety Telecommunicator positions, which can be used as a reference in future career path planning. As a Public Safety Telecommunicator, it can be promoted into senior positions as a Campus Police Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Public Safety Telecommunicator. You can explore the career advancement for a Public Safety Telecommunicator below and select your interested title to get hiring information.