Campus / College Information :

Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.

C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled.

Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas.

The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Background Checks Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.

Vaccine Protocol Position Summary / Purpose of Position : Collection and final resolution of receivables as well as participates in front office operations related to determining customer eligibility for service, confirming health insurance status, collecting cash payments and trouble-shooting system failures.

This position must work collaboratively with other staff to ensure proper customer processing, accurate exchange of information and successful billing to collection cycles.

The person in the position must possess exemplary customer service skills, be able to learn and skillfully navigate various computer websites.

This is an essential position in times of public health emergencies related to the campus.

Essential Duties and Responsibilities

Essential Duty / Responsibility (1) : Provide direct customer service in the busy front desk area (welcome customer, check eligibility, collect payment, provide direction to services, answer customer questions, scan documents, etc.

Gathers information and prepares documentation to refer accounts

Percentage (1) : 80%

Essential Duty / Responsibility (2) : Collect and process funds following established cash handling policies and procedures;

maintain records of monetary transactions, cooperate with other staff to ensureaccuracy, security and accountability of collections.

Perform cashiering activities such ascompleting credit card transactions, making change, processing checks, issuing receipts. Percentage (2) : 15%

This position is only open to students currently enrolled in a Graduate Program at the University of Maryland, College Park.

Experience :

Related experience in customer service in a medical setting or financial operations. Preferences : Preferences :

• Previous front office experience in a primary care or multispecialty medical practice.
• Experience utilizing computer applications to search for information.
• A basic understanding of insurance plans.
• Exemplary customer service skills.
• The ability to learn new information and apply it to the job.
• Good computer program navigation skills.

Additional Certifications : Additional Information :

Last updated : 2024-04-24