We are looking for an experienced Service Writer for our Clio, SC equipment branch. This role assists the service manager in maintaining reports and records correlating to operations within the dealership.

• Fields internal and external customer inquiries for the Service Department
• Opens work orders maintains control until they are closed and invoiced
• Updates customer profiles using equipment, hours, or other information from customer work orders
• Maintains service accessories / supplies and prepares replacement orders
• Prepares warranty and / or product improvement for submission by the Central Warranty Administrator
• Assists customers with mower or equipment loading / unloading when necessary.
• Performs other functions or duties as directed by management in-line with the objectives of the dealership. Assist branch with administrative work such as banking, going to the post office, A / P and A / R.
• Close and process RO’s for payment when needed
• Assist technicians and provides part service including parts lookup, pulling parts from parts stock and processing MD orders
• Assists with loading / unloading trucks when necessary
• Acts as an ambassador for the dealership and protects the positive dealership image, while promoting customer loyalty and goodwill

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS

• Basic knowledge of accounting practices.
• Ability to use standard desktop load applications, such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical / technical terms is preferred.
• High school diploma or equivalent experience.
• Ability to operate forklift (no cert necessary)

If interested in this Service Advisor position, please apply directly or send your resume to MHupp@T3Recruiters.com and reference Job ID # : MH-023305.

Call Maddie at (314) 787-6221 for more information.

Last updated : 2024-05-17