Purpose of Position

Essential Duties and Responsibilities

• Conducts intensive investigative interviews to obtain and evaluate financial and non-financial information in order to determine eligibility for assistance.
  • Researches, interprets and applies federal, state, and local policies governing eligibility, legal rights, and responsibilities of applicants.
  • Determines correct public assistance benefits through direct client contact via office interview, home visits, and telephone in compliance with required state and federal time frames
• Answers phones in a Call Center setting; provides case management duties; answers questions, provides case status updates, processes changes; troubleshoots problems, responds to emergency needs; re-determines eligibility and processes verifications.
  • Records, maintains, reviews, and regularly corrects benefit levels and other documentation regarding applicants, using CARES and CARES Worker Web systems.
  • Manually determines eligibility for specific programs that are not automated or when system is unavailable.
  • Creates manual notices of determination.
• Obtains and verifies third-party information needed to determine eligibility.
• Works in collaboration with various agencies and support services; verifies appropriate levels of benefits and/or services.
• Authorizes monetary benefits in child care authorizations, FoodShare, fees for service and capitation rates for medical assistance and BadgerCare Plus; authorizes payment for caretaker supplement on social security income and payment to energy providers and/or participants -REMOVE.

• Responds to financial and non-financial cross matches and alerts.
• Prepares Fraud and Program Integrity referrals.
  • Recalculates benefits.
  • Provides testimony at administrative hearings and in court.
• Assesses individual and family needs.
  • Arranges for additional benefits or services within the department; makes referrals to other agencies and community support services.
• Attends ongoing trainings regarding changes in the federal and state regulations and technical advancements.

Minimum Qualifications

• Bachelor’s degree in Human Services or financial related program required with one (1) year of recent human services or financial work experience preferred.
• Previous work experience with benefit programs and determining benefit eligibility preferred. Work experience must include direct customer contact.
• Must have knowledge of and experience with computers and strong interpersonal skills.
• A valid driver’s license required.