Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io .
As an Instructional Designer on the Customer Education & Training team, you’ll develop value and outcome-based content for customers who are new to our products and/or want to better themselves in the sales space. We are looking for someone with experience in SaaS based platform training , i.e. someone who has developed learning experiences for users of SaaS applications. You’ll work with our enablement team, product team, and partners in other customer-focused organizations to create content that will ensure our customers’ early adoption and long-term optimization of Gong. Deliverables will include: Instructor-led training, on-demand courses, reference material, and digestible video tutorials.
Responsibilities

• Work with stakeholders to define training requirements and learning goals.
• Create learning experiences in different formats, working within the constraints of leveraged templates and tools.
• Solicit reviews from stakeholders and SMEs.
• Review/edit others’ content for clarity and provide feedback.
• Update and maintain content at frequent intervals.
• Monitor product releases and prioritize updates accordingly.

QUALIFICATIONS

• 3 years of training development or relevant instructional design experience.
• Experience using development tools such as Techsmith, Camtasia ,and Articulate Rise a plus.
• Knowledge of Instructional Design best practices and demonstrated ability to design learning content that is effective.
• Ability to analyze existing content for its instructional value.
• Ability to communicate abstract or technical information to both technical & non-technical audiences.
• Ability to identify the best learning delivery formats for a specific set of learning goals.
• A bility to work within predefined style guidelines.
• Attention to design aesthetics and visual detail. Graphic or visual design experience a plus.
• Ability to scope and manage the day-to-day work of projects independently.
• Excellent writing skills.
• Experience managing the design and development of various projects simultaneously.
• Experience working with LMS platforms.

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $73,800-98,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.