ESSENTIAL DUTIES & RESPONSIBILITIES

1. Oversees all collections functions including the control of loan and credit accounts that are late, potentially delinquent, delinquent, or charged off.
2. Assists in the resolution of difficult and complex member account situations.
3. Responsible for collateral, repossessions, and the disposition of repossessed credit union assets.
4. Performs periodic evaluation of collections policies and procedures and makes recommendations as needed.
5. Ensures established policies, procedures, and legal requirements are followed.
6. Coordinates activities, ensuring that all subordinate areas of responsibility support credit union objectives. Ensures services are delivered professionally and efficiently.
7. Provides exceptional service to both members and internal customers as well as build good relationships with external vendors and partners performing functions on behalf of the credit union.
8. Monitors and reports on departmental performance against operational goals and objectives. Prepares periodic reports on collection activities plus any additional reports and analysis required by management.
9. Monitors department workflow and advises VP Loan Administration of existing or anticipated problems. Provides suggestions for improved service delivery. Seeks new methods to accomplish department functions.
10. Responds to issues raised in collection audits or examinations.
11. Actively participates in managing vendor relationships, including outside collection agencies, attorneys, auctions, recovery firms, software providers and insurance carriers.
12. Directs efforts of the credit union in legal foreclosure and/or repossession of collateral, the upkeep of collateral while in the credit union's possession, and the legal disposition of collateral in the best interest of the credit union.
13. Represents or directs subordinates appearing on behalf of the credit union in small claims court and/or district court; responding to subpoenas, processing of auto repossessions, processing of real property foreclosures, fraud cases, collection agencies and bankruptcy court in conjunction with management and appropriate legal counsel.
14. Works with difficult borrowers to reach suitable arrangements to restore accounts to current status. Utilizes effective human relations skills and persuasion to resolve negative situations. 
15. Reviews charged-off loan files to identify red flags and common trends.
16. Ensures all collection activity is documented clearly, accurately, and in a timely manner on the systems employed at the credit union. 
17. Performs miscellaneous collection functions as required to include the duties of direct reports.
18. Ensures financial security by following internal controls and maintains confidentiality at all times.
19. Develops staff for career progression with regularly scheduled coaching sessions.
20. Conducts timely and constructive performance evaluations, providing recommendations for career development, promotion, and/or salary adjustment as appropriate.
21. Complies with all federal and state laws, as well as organizational policies, procedures, and processes, including, but not limited to those related to the Fair Debt Collection Practices Act (FDCPA), the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC). Performs related responsibilities as required.
22. Actively participates in all branch and staff meetings in order to maintain awareness of organizational issues, promotional campaigns, stays current on policies, procedures, compliance and makes suggestions for improvement.
23. Works to increase knowledge, technical skills and professional development through available internal and external sources.
24. Works as a member of the Argent Credit Union team to ensure achievement of the credit union’s mission and goals.
25. Maintains a professional work environment and businesslike appearance.
26. Perform additional duties and responsibilities as deemed appropriate.