Closing Date

27 / 05 / 2024

Water Quality Technician

Location : CHATHAM

Perm / FTC : Permanent

Hours : 37 hours per week

Mon-Thu : 06 : 30-14 : 30

Fri : 06 : 30-14 : 00

Standby Rota including weekends and evenings

Salary : Up to £25,000 per annum depending on skills and experience

Role Overview :

The role of Water Quality Technician plays a key role in ensuring Southern Water meets the required regulations set to us by the Drinking Water inspectorate and the Environment Agency.

Your day-to-day duties will include undertaking water, wastewater and sludge sampling in accordance with the sampling schedule, taking great care and attention to detail to ensure procedures are followed correctly to ensure we deliver to associated quality checking to ISO17025, DWTS and MCERTS

standards and service targets.

You will have opportunity to meet customers, therefore it is essential for you to have a broad overview of customer facing policies and have the ability to deal with customers in an empathetic and positive manner in handling complaints acting as an ambassador for Southern Water.

As part of your role, you will ensure safety processes and procedures are followed within the operational area, keeping the Southern Water operation site secure and assess operational sites for general condition of operation / defects / issues.

It is key to report any safety hazards, scientific equipment management and fault diagnosis in carrying out your day-to-day activity in your role.

About you :

• GCSE’s or equivalent in Maths, English and a science subject.
• Must have a clean driving license
• Have a good understanding of company policy in relation to customer service.
• Must be IT literate
• Good communication skills, able to have an empathetic view of the customer.
• Must be trusted and able to work competently and reliably unsupervised.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that normal’ office hours aren’t possible given your personal circumstances?

Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24 / 7 support in place to resolve incidents quickly and efficiently.

All our employees understand the importance of out-of-hours incident support because when problems appear, fixing them is our top priority.

That’s why our people join together and support when and however needed to make sure our customers get the service they deserve.

Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement :

Please note : If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process.

If you do not meet these criteria, your application will not be considered

Last updated : 2024-05-16