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C&M Legal Search
Century, CA | Full Time
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Client Services Specialist
C&M Legal Search Century, CA
$45k-58k (estimate)
Full Time 1 Month Ago
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C&M Legal Search is Hiring a Client Services Specialist Near Century, CA

Client Services SpecialistSummary: The Client Services Specialist will provide high quality service to the lawyers, clients, staff, and visitors who require conference center services. This includes all aspects of conference room scheduling using the Event Management Software System (EMS), including reservations, confirmations, meeting set up, coordinating catering services, and regularly monitoring conference room availability. The Client Services Specialist will ensure the accurate and timely communication to and from lawyers, clients, staff, visitors, and those departments involved in providing service to the conference center.Qualifications:
  • Strong client services background, with emphasis on organization, initiative, and attention to detail.
  • Ability to accomplish requirements of position in high volume work environment requiring excellent time management and multi-tasking skills.
  • Excellent verbal and written communication skills with emphasis on exceptional interpersonal communication skills, including the ability to listen to issues affecting the conference center and propose solutions.
  • Ability to perform moderate document management with a working knowledge of various software such as Word, Excel, and PowerPoint; including but not limited to, creating and editing documents; creating basic spread sheets; loading existing documents onto laptops for meetings.
  • General knowledge of audio-visual systems to allow basic set up for microphones and other technology used to support meetings.
  • Must be able to operate and troubleshoot, fax machines, copiers, and other basic office equipment.
  • Minimum three years front desk experience in a professional environment; law firm experience preferred.
  • Ability to learn and utilize EMS reservation system.
  • Exhibit a willingness to be flexible and work alternative shifts and share in overtime as necessary to ensure adequate coverage during weekdays, weekends, holidays, and social events.
  • Working harmoniously with co-workers, and those departments that provide service to the conference center, including Catering, Office Services, and ITS.
Duties and Responsibilities:
  • Maintain the highest level of professionalism when interacting with lawyers, clients, staff, and visitors who require conference center and other services.
  • Answer, screen, direct, and place telephone calls and direct lawyers, clients, staff, and visitors to appropriate destinations.
  • Maintain a hospitality/concierge style level of service in the Conference Center in order to assist with lawyers, staff, clients, and visitor needs.
  • Schedule and reschedule meetings and conference rooms including coordinating catering, room set up, and equipment needs with other departments that provide service to the conference center.
  • Work closely with conference room requestors to achieve the required core pieces of data necessary for each reservation, and enter the information into EMS.
  • Complete knowledge of each conference room, including seating capacity, audio visual equipment and functionality to ensure appropriate room reservation for meeting requirements.
  • Track, change, and coordinate visitor offices.
  • Assist lawyers, clients, staff, and visitors with requests for special arrangements or services, including transportation, restaurant, travel, and lodging.
  • Respond to all requests in an accurate and timely manner.
  • Develop excellent working relationships with lawyers, staff, and clients.
  • Ensure guest registration is complete for each visitor.
  • Maintain workplace security by issuing, checking, and collecting visitor badges. Monitor security alerts and notify Covington Security in the Los Angeles office.
  • Scan, copy, print, mail, and complete other administrative tasks.
  • Operate coffee and Nespresso machines, process orders, and deliver to client meetings or waiting area.
  • Coordinate catering for events occurring in the conference center, including placing orders, setting up and breaking down of service.
  • Schedule Conference Center and Visitor Office cleaning with office services department.
  • Ensure reception, conference rooms, kitchen pantry, and surrounding areas are clean and organized. Replenish meeting, food, and beverage inventories. Proactively provide timely feedback to management on any issues that affect client services and the conference center.
  • Process invoices, expense reimbursement, time entry, and other administrative duties as assigned.
  • Timely and regular attendance. Performs other duties as assigned.
Status: Non-ExemptReports To: Los Angeles Director of AdministrationSalary range: $44,900- $63,500 (dependent on experience)

Job Summary

JOB TYPE

Full Time

SALARY

$45k-58k (estimate)

POST DATE

04/17/2024

EXPIRATION DATE

06/15/2024

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The following is the career advancement route for Client Services Specialist positions, which can be used as a reference in future career path planning. As a Client Services Specialist, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Specialist. You can explore the career advancement for a Client Services Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Client Services Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Specialist job description and responsibilities

A Client Services Specialist also assists Account Managers to ensure a high level of customer service.

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Build and nurture strong personal relationships with clients.

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Perform other administrative duties as required to build business for clients.

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A positive attitude and the ability to build relationships with clients to provide non-technical problem resolution.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Specialist jobs

Communicate clearly with customers.

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Know how to close a conversation.

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Step 3: View the best colleges and universities for Client Services Specialist.

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