At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Quality Assurance Administrator for the Quality Control team in the Document Capture group In this role, you will: Document quality issues and performance measures for management review Provide information and assists in the feedback and formal education process of other staff Work closely with both internal and external customers to meet their service needs Act as a subject matter expertise Provide information and assist in the feedback and education to staff Required Qualifications, US: 2 years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Basic Microsoft Office skills Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Experience doing Quality Review with Financial Services documents Communicate effectively Be self-motivated Collaborate with colleagues Meet deadlines Be dependable Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment Ability to navigate multiple computer systems and applications Complete reviews within the required timeframes set forth by management Correctly document all reviews and retain the applicable documentation Maintain quality and productivity standards of the department Identify and communicate risks and problem areas. Review programs, processes, claims, documentation and/or files to ensure compliance with government regulations, internal operations, policies, procedures Must be able to lift 20 pounds Work Schedule: Monday- Friday 8:00am-4:30pm with flexibility Location: 12301 Vance Davis Dr CHARLOTTE NC 28269 Posting End Date: 8 Jun 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune’s 2023 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions.