Job Description

Information Technology Operations Manager- Remote or Hybrid | Cary, NC

Nice to meet you!

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The SAS Cloud Operations team is looking for an experienced Information Technology Operations Manager to lead a diverse technical team of our strongest experts supporting SAS software, infrastructure, network, and storage technologies. In this role you will be responsible for managing day-to-day activities, optimizing processes, and ensuring the smooth functioning of workflow and procedures. This role requires strong leadership skills, technical expertise in cloud technologies, and a keen focus on delivering exceptional service to our clients. SAS Cloud is growing rapidly. We need your tenacious and energetic leadership to fuel our success!

As an Information Technology Operations Manager, you will:

• Lead a technically diverse team in complex customer environments to ensure optimal performance, scalability, and reliability.
• Collaborate with teams across SAS to improve our products based on customer experiences.
• Manage relationships with third-party vendors and service providers, including negotiating contracts, monitoring performance, and ensuring compliance with SLAs.
• Define, monitor, and analyze KPIs related to the SAS Cloud Operational service.
• Ensure compliance with Operational Level Agreements (OLAs) by monitoring and managing service delivery against agreed-upon performance targets, such as incident resolution times and service request fulfillment.
• Identify opportunities to streamline operations, automate repetitive tasks, and improve efficiency across all aspects of cloud hosting operations.
• Provide leadership and guidance to the operations team, including hiring, training, and performance management, to ensure a high-performing and motivated workforce.
• Implement and enforce security best practices to protect our clients' data and ensure compliance with industry regulations and standards, such as GDPR and HIPAA.
• Ensure your department follows documented Change Management policy.
• Set performance goals/standards/objectives for the team. Perform all management responsibilities for the team including coaching and development.

Required qualifications:

• 8 years of experience in IT, application support, and/or technical consulting including:
  • 5 years of experience in a leadership role with 2 years in a formal management role.
• Bachelor’s degree in computer science, information systems, or related field.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
• Experience with Linux.
• Experience in infrastructure, network, or storage management.
• You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.

Preferred qualifications:

• Experience with SAS systems or SAS programming.
• 5 Years of Operational Leadership Experience, including managing KPIs relative to hosted service delivery.
• ITIL Certified

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

SASCLOUD

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