job summary :

We need Product Implementation Specialists for a rapidly growing team with our top U.S. partner in the justice system field!

This new Product Implementation Specialist will leverage our Court Case Management software application to help our customers improve their daily court case management taking the process to a whole new level.

This role is 100% REMOTE and will include travel to new client sites.

You'll drive the success of a company that's served the courts for 20 years. We are a progressive software company with a casual culture.

We offer an autonomous work environment, an annual bonus and A LOT of growth opportunities throughout our organization. We are bringing in new business at an incredible clip and need the implementation support to facilitate it all - this is a growing team and a growing business!

Required experience includes :

• 2 years working within the courts / legal / justice system, ideally with court case management software / systems experience
• Implementation / configuration for software applications
• Training delivery and presentation to groups (onsite and remote)
• Exceptional customer service skills and professionalism

responsibilities :

• Analyze customers' business requirements and objectives to develop business processes that will meet their needs.
• Configure software applications to best meet the customer's business needs.
• Develop and deliver project deliverables such as process outlines, gap analysis and functional design documents throughout the project.
• Continuously study our product offerings, and provide subject matter expertise in the setup and execution of the Court Case Management software and related software.
• Deliver onsite and remote training sessions.
• Facilitate software testing sessions
• Provide implementation and post-implementation support as needed.
• Consult with customers and determine new ways for them to improve their operations through new service or product offerings.
• Provide feedback to our product management and marketing teams for improved customer communications and product enhancements.
• Assist in developing new training curricula for new products and enhanced functionality as needed
• Travel to customer sites across the country to help improve their operations through the use of our products and services.

qualifications :

• Experience level : Experienced
• Minimum 5 years of experience
• Education : Bachelors
skills :
• Training
• Training
• Project Coordination
• Legal
• Critical Thinking
• Technical Support
• Training
3 hours ago