Position Summary

The Intake Specialist is responsible for referring clients to appropriate resource(s) to meet their mental health and psychosocial needs and ensure efficient and effective mental health services. The main task of the Intake Specialist is to enroll clients for services by scheduling the initial intake with designated staff and processing the initial and ongoing paperwork to initiate and continue to qualify for services. The Intake Specialist oversees ongoing agency paperwork/intake forms, maintaining contact with designated resources such as educators, other mental health agencies and county entities. The Intake Specialist position is a fully In-Person position and is supervised by the Intake Manager who is under the supervision of the agency Associate Director.

Role and Responsibilities

• Screen and begin the process of admission for potential clients within 5 business days of receipt.
• Assess incoming referrals via NAPAA and follow-up for other needed services.
• Monitoring of wait list clients to ensure that mental health services are provided in a timely manner.
• Responsible for checking Medi-Cal eligibility before client admission to program.
• Responsible for Pre-Intake & Intake process of clients and forms, as well as updating calendar invitations, if initial appointment is rescheduled.
• Responsible for assigning pending intakes within the timeframe requested on a monthly basis.
• Ability to keep tracking logs up to date to reflect clear and accurate information, as needed.
• Responsible for notifying Clinical and Case Management team when a high needs client is being assigned, to ensure appropriate support is provided.
• Maintain contact with school personnel on a monthly basis by meeting with and sending school-based list.
• Monitoring of school-based referrals as needed and assisting clinicians with school-based services, inquiries, concerns.
• Assist in preparing annual school contracts by collecting necessary signatures and picking up/dropping off relevant paperwork.
• Assist Administrative Assistant with lunch coverage periodically through the week.
• Assist supervisor and other management staff with tasks as needed.
• Ability to assess crisis issues and refer as needed.
• Participate as part of a multi-disciplinary team to assist with delivery of comprehensive mental health services to primary clients.
• Ability to participate in community outreach events during evenings and/or weekends as needed.
• Ensure that current and sufficient DMH forms are always organized and available.
• Responsible for working with Quality Assurance and Information Systems Department as needed to correct pending findings within 5 business days.
• Responsible for communicating with direct supervisor and other managers as necessary to confirm intakes and other intakes related issues within a timely manner.

Qualifications and Education Requirements

• Have a BA preferred.
• Must be capable of managing regular business travel and heavy work schedules to meet program deadlines.
• Must be able to travel to field locations and between offices as needed to network with other agencies.
• Bilingual (English/Spanish) with excellent oral and written communication skills.
• Must have great organizational skills, thorough documentation skills and be a self-starter with the ability to multitask.
• The ideal candidate should be personable and have experience in the social services field with familiarity in the mental health field.
• Candidate needs to be motivated and able to communicate effectively, and efficiently, both verbally and in written format.
• Strong computer literacy including Microsoft Word, Excel, Access, Adobe PDF, Google Drive, Internet, and other standard equipment.
• Must clear HIPAA certification, Department of Justice, and TB clearance.
• Must have a reliable vehicle/access to transportation, valid California driver’s license, and be responsible for all liability on vehicle.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Caregiver leave
• Cell phone reimbursement
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Family leave
• Health insurance
• Life insurance
• Military leave
• Paid jury duty
• Paid sick time
• Paid time off
• Pet insurance
• Retirement plan
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Commute:

• Canoga Park, CA 91303 (Required)

Work Location: In person