Company DescriptionKatalyst Healthcares & Life Sciences is hiring entry level candidates for several positions for contract research in Clinical trials of drugs, biologics and medical devices.We have a few immediate job opportunities available in Drug Safety and Pharmacovigilance and Clinical Research field. We work with University hospitals, pharmaceutical companies and recruiting partners.Job DescriptionPosition Summary:Life-sciences focused Systems Engineer to provide support of general IT Infrastructure escalations and technical expertise in support of various computer and software systems.Primary Duties and Responsibilities:Provide excellent end-user IT support for business usersEscalation point for IT Infrastructure issues that are not resolved via normal support channels. Acts as an interface between business and IT Infrastructure. Coordinate with various onsite and offshore Infrastructure teams to ensure issues are driven to resolutionSupport the Discovery and CMCC labsBuild and maintain a working relationship with business groups and IT Teams and ManagementInteract with Vendors and IT Infrastructure/Architecture to understand system requirements, architect, and implement high quality, low maintenance solutionsTechnical resource to support configuration, deployment, maintenance, enhancements and upgrades. Troubleshoot issues as necessary.Develop and maintain high quality documentation including Configuration and Design documents, Installation and Operational Qualifications, training materials, etc. and execute validation test scriptsSystem Administrator for a suite of office and lab system software applicationsFollow processes established by CLIENT IT and required by FDA CFR Part 11 for administration of GxP systemsRequired Experience/Qualifications:At least 5 years’ experience supporting validated and non-validated systems and softwareSolid understanding of TCP/IP and networking concepts.Solid understanding of Operating System security concepts.Solid Understanding of malware, emerging threats, attacks, and vulnerability management.Strong track record of effective project management and project delivery.Hands on service skills and oral/written communications skills a mustExperienced engineer with strong expertise in the area of analytical and preparative chromatographyExperience working with diverse analytical software and lab instrumentationStrong problem-solving skillsAbility to maintain high quality: attention to detail, deployment of robust and reliable systems requiring low maintenance, thorough testing of solutions. Methodical in approach with excellent organization skills and eye for detailExcellent interpersonal and communication skills: oral and written communication, ability to work collaboratively and comfortable working in a dynamic, cross-functional, and fast-paced environment.Knowledge of System Development Life Cycle (SDLC) ProcessesExperience with Windows administrationBS with 5 years’ experience or MS with 3 years’ experience in Engineering/Computer Science/Life Science.Competencies:Communication – strong verbal and written skills.Committed to Customers – professional, good listening and problem-solving skills.Results Focused, good at multi-tasking.Teamwork – collaborative, but able to use own initiativeListens actively and communicates promptly and effectively with users regarding IT issues. Provides timely follow-up.Strong deductive reasoning, critical thinking, problem solving, and task prioritization skills.Strong service mentality including the resolution of stakeholder escalations and incident management.Strong team player who collaborates well with others to solve problems.Strong interpersonal, problem solving, and communication skills.Ability to work in a virtual team environment.Ability to develop detailed process and procedure documentation.Ability to present complex solutions and methods to both technical and non-technical stakeholders.Additional InformationAll your information will be kept confidential according to EEO guidelines.