About Acrisure

Acrisure’ s Great Lakes Platform began with a small group of agency partners joining together for the best interest of their clients and teams.

Through collaboration and trust, they revealed the individual strengths and the extraordinary advantage at their doorsteps.

As their success became a reality, people took notice, and the platform grew. Their entrepreneurial spirits drove the partnership that led the Acrisure Great Lakes Platform to where it is today, with a culture built on organic partnership.

Acrisure is a fast-growing fintech leader that operates a global insurance broker. Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management.

Acrisure’ s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

About The Role

Provide a seamless benefit enrollment experience by managing the Online Benefit Enrollment system, for assigned clients, through system implementation and ongoing maintenance of client benefit data.

Responsibilities :

Set up online benefit enrollment system for new clients, by programming general client information, various insurance benefit details, enrollment eligibility criteria, carrier premiums, employee premium cost shares, and plan documents into system templates.

Lead system implementation call with clients to ensure their benefits enrollment needs are met.

Work with internal staff and benefit carriers to gather necessary benefit information for programming.

Test and troubleshoot programming to ensure the enrollment process works correctly for every scenario.

Import and audit employee demographic data and benefit enrollment data.

Train client Human Resources staff on Admin functions of online enrollment system in person or via WebEx.

Support our internal staff and group HR, at onsite employee meetings, for annual open enrollment as well as ongoing support via phone / email throughout the year.

Stay up to date on new software releases and changed or added functionalities of enrollment system.

Proactively seek potential uses of enrollment system to ensure or develop additional services to clients and create greater efficiency in agency processes.

Process annual ACA Reporting (1094 and 1095), including electronic filing with the IRS on behalf of the clients.

Develop and maintain a positive relationship and rapport with each client.

Develop and maintain a positive relationship and rapport with benefit enrollment system support staff, requesting enhancements to the system as needed.

Attend regularly scheduled training and conferences when content is deemedadvantageous.

Participate and contribute to department meetings.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management*

Requirements :

Strong organizational and time management skills, along with a demonstrated attention to detail

Superior skills in leadership, employee development, and employee engagement

Professional verbal and written communication skills

Excellent technology and computer system skills.

Ability to establish credibility and develop strong relationships with internal stakeholders through ethics, integrity, professionalism, and mutual respect.

Ability to make appropriate and timely key business decisions.

Effective change management, time management, and follow-up skills

Excellent critical thinking skills : ability to troubleshoot.

Customer service oriented.

Education / Experience :

High school diploma or equivalent.

Associate degree or higher is preferred, or equitable experience.

Minimum 2 years of customer service experience preferred.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate stress due to regular deadlines and daily challenges.

High finger dexterity while typing documents and forms.

Occasionally lift up to 20 lbs.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hybrid environment, where work may be done in a temperature-controlled, non-smoking office.

The noise level in the work environment is usually moderate.

Benefits & Perks :

Competitive Compensation

Industry-Leading Healthcare

Savings and Investments

Charitable Giving Programs

Offering hybrid work option

Opportunities for Growth

Educational Resources

Generous time away

Last updated : 2024-05-22