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Customer Care Professional
$51k-66k (estimate)
Full Time
2 Days Ago
Avon Protection plc is Hiring a Customer Care Professional Near Cadillac, MI
Job Title: Location: Customer Care ProfessionalLocation: Cadillac, MIPurpose Of PositionTo support the customer service team in providing single-point-of-contact resolution of all customer facing and sales team requirements, to include all necessary coordination with the operations, service, training, and engineering teams.
Essential Duties And/or Functions
What We Offer
Essential Duties And/or Functions
- Responsible for all aspects of order processing in ERP systems for US and International orders received via mail, email, fax, and telephone.
- Process quotes, orders and returns.
- Assess customer requirements and provide basic product and technical assistance for order placement by utilizing catalogs, price lists and sales aids. Coordinate on behalf of the customer to resolve all issues requiring further investigation.
- Resolve order issues as needed by working independently and with Sales, Manufacturing, and Customer Service Manager.
- Maintain daily sales order logs eports and provide to management.
- Respond quickly and professionally to customer inquiries pertaining to product questions, order status, pricing, etc.
- Coordinate business reviews of pending orders with all interested parties.
- Participate in the management of expected incoming orders against projected production output.
- Log and drive the resolution of customer concerns.
- Coordination of test and evaluation equipment activities.
- Execution of repair quote generation, billing, and shipment.
- Collection of all necessary customer data, to include satisfaction survey results.
- Work continuously to improve the efficiency and effectiveness of all processes.
- Excellent written and oral communication skills
- Strong organizational skills and the ability to multi-task
- Applicable experience demonstrating professionalism, judgment, tact, and diplomacy in dealing with internal and external customers
- Self-motivated, independent worker with the ability to solve problems and make decisions
- Detail oriented and driven to prevent problems before they occur
- Demonstrable excellent Microsoft Office skills to include Excel, Outlook, Word, and Teams
- Capable of thriving in a fast-paced, constantly changing work environment
- Enterprise management software experience
- Two years of college, or equivalent applicable industry experience
- Fluency in Spanish, Portuguese and/ or Canadian French preferred
- Experience working in an industry supporting military, law enforcement or fire-fighting
- Internal sales experience
- Experience with Sage X3, ZenDesk, or Shopify
- Associate or bachelor’s degree
- Applicable internal process and system training to include product portfolio pricing and basic technical information.
- GQMS procedures
- Business processes
- ZenDesk
- ACE navigation
- Sage X3
- Sharepoint as necessary based on previous experience.
- Expectations for written and verbal etiquette when interacting with customers and peers.
What We Offer
- Flexible Schedule
- Competitive Compensation Package
- Medical, Dental, Vision Insurance
- 401k Matching
- Tuition Reimbursement
- Learning and Development Initiatives
Job Summary
JOB TYPE
Full Time
SALARY
$51k-66k (estimate)
POST DATE
05/26/2024
EXPIRATION DATE
06/20/2024
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The job skills required for Customer Care Professional include Customer Service, Microsoft Office, Customer Care, Coordination, Initiative, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Professional. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Professional. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Customer Care Professional positions, which can be used as a reference in future career path planning. As a Customer Care Professional, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Professional. You can explore the career advancement for a Customer Care Professional below and select your interested title to get hiring information.
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